topic Re: My serial number education has expired in Licensing

My serial number education has expired

horewa — Fri, 08 Aug 2025 06:34:42 GMT

my student license expires on August 7, 2027, but in the picture it says it has expired which should not be expired, then I found an article from graphisoft itself about this case and there it was told to update archicad to version 27.3.4 or 28.2.0 and I have updated it to version 28.2.0 and even to 28.2.1 and still the result is that my student license has expired.

Operating system used: Windows 28.2.1 hotfi

Re: My serial number education has expired

Barry Kelly — Fri, 08 Aug 2025 06:37:25 GMT

I thought student licenses were only for 12 months (I could be wrong).

If the license has expired, it won't matter what you upgrade to, it still will be expired.

Have you applied for a new license through the MyArchicad website?

Barry.

Re: My serial number education has expired

Noemi Balogh — Fri, 08 Aug 2025 06:59:45 GMT

Hi @horewa ,

Since your issue is with a school type license, I suggest you contact myarchicad@graphisoft.com with your problem and they can assist you with the next steps.

Kind regards,
Noémi

Re: My serial number education has expired

Lingwisyer — Fri, 08 Aug 2025 08:05:48 GMT

It autorenewed for me back when I was using one, and would let me use up to 3 versions back. I think it stopped working like 6 months after I finished though I only used it for a few projects over my course, which I guess might have lined up with when I initially signed up. That was quite a long time ago though so things may have changed.

Ling.

Re: My serial number education has expired

Karel Landa — Fri, 08 Aug 2025 08:21:46 GMT

There is currently a problem with EDU licences which expired after 23rd of March (or something like that) and it is an bug in AC27 and 28 (as well asi in older).

AS @Noemi Balogh wrote, write on the email to get you a new license.

Re: My serial number education has expired

Szabolcs Miko — Fri, 08 Aug 2025 14:16:19 GMT

Hi there,

Thanks for positing this here. It seems like your problem is connected to a known issue, please check our article about it here: https://support.graphisoft.com/hc/en-us/articles/36796394374161-Fixing-Archicad-startup-and-license-renewal-issues-for-School-Licenses

We usually recommend to check our Support Site first for self-help troubleshooting, most of the issues are covered there, which can lead to a quick and easy solution. If you don't find the answer to your question, you could also ask this question from our support team by submitting a request on the Support Site.

Szabi

Re: My serial number education has expired

Laszlo Nagy — Fri, 08 Aug 2025 16:33:40 GMT

@horewa,

Here is where you can submit a support ticket if the issue does not resolve:

https://support.graphisoft.com/hc/en-us/requests/new

and select the "Educational Licensing Support" option in the "Support Site" field.

Re: My serial number education has expired

horewa — Wed, 13 Aug 2025 12:38:08 GMT

thank you for the link provided it really helped me, and from the graphisoft team it helped quickly and clearly, they guided me until finally I got a new serial number that worked.

Re: My serial number education has expired

eddy007 — Wed, 20 Aug 2025 08:56:38 GMT

Hi Horewa, I have the exact same problem. Who did you contact to resolve it? Nobody seems to be answering me. Thanks

Re: My serial number education has expired

Barry Kelly — Wed, 20 Aug 2025 09:20:05 GMT

Follow the link in Laszlo's post.

Barry.