topic Re: Not getting an educational serial number in Licensing

Not getting an educational serial number

Elisar — Mon, 05 Feb 2024 13:53:37 GMT

I am an architecture student and our teachers asked us to specifically work with archicad using the free educational license, first time i did i received an email that my request for the license is successfuland that i will get it in few days.

After 2 days it rejected my request because the document i uploaded was wrong, I discussed with other students what document did they use (and worked for them) and then i reapplyed again and corrected it.

Now the thing is 1) i didnt recieve a conforming email, that my request is accepted like first time

2) it has been 2 weeks and I didnt get any serial number or anything (spamm folder in the email is checked too)

3) whenever i look at the status of the license, it says: "No serial number has been issued yet, please wait for our response" which means that my request is still looked at, and it says a request would be seen within 5 work days, so i am not sure what went wrong here anymore

4) I really need to get those license already for my homeworks in multiple subjects, and deadlines too.

Thank you for reading

Re: Not getting an educational serial number

M9308 — Mon, 05 Feb 2024 11:36:39 GMT

I have the same problem.

Re: Not getting an educational serial number

Joe Logiudice — Mon, 05 Feb 2024 15:30:28 GMT

Hi Elisar,

It appears that you might have accidentally registered as a school instead of a student on myarchicad. No worries, we're here to help!

To assist you further, please send an email to myarchicad@graphisoft.com using the email address that you used to register on myarchicad.

We'll get back to you as soon as possible to help you resolve this issue.

Thank you!

Re: Not getting an educational serial number

Elisar — Mon, 05 Feb 2024 15:55:33 GMT

Thank you so much for the response, will contact soon 🙏🏽

Re: Not getting an educational serial number

Mariam3 — Sun, 25 Aug 2024 20:45:31 GMT

hallo, i have the same problem, please help me

Re: Not getting an educational serial number

Barry Kelly — Mon, 26 Aug 2024 00:57:51 GMT

@Mariam3 wrote:

hallo, i have the same problem, please help me

Have you e-mailed myarchicad@graphisoft.com using the email address that you used to register on myarchicad?

Barry.

Re: Not getting an educational serial number

Mariam3 — Mon, 26 Aug 2024 20:17:26 GMT

yes, but it does not work

Re: Not getting an educational serial number

Barry Kelly — Tue, 27 Aug 2024 00:22:12 GMT

OK let's tag @Joe Logiudice here and see if he can help.

Barry.

Re: Not getting an educational serial number

eddy007 — Wed, 20 Aug 2025 09:09:57 GMT

Hi Joe,

I am experiencing an issue with the wrong language version, which gives me an error and prevents me from renewing the license:

"Questa versione in lingua non è supportata nel paese corrente, quindi la licenza non può essere rinnovata. Per cambiare la versione in lingua del vostro Archicad cliccare sul pulsante “Imposta come Lingua preferita”. Per maggiori informazioni consultate la sezione Aiuto."

However, the "Aiuto" page does not work, and my profile country is correctly set to Italy.

Could you please advise me on how to fix this problem? My license expired today, but I already applied for renewal by email last month without answer.

Cordiali saluti,
Edoardo

Re: Not getting an educational serial number

Laszlo Nagy — Wed, 20 Aug 2025 14:02:55 GMT

Hi guys,

@Joe Logiudice is no longer with Graphisoft so he won't be able to help you with this issue.

Please submit a support ticket on the following webpage:

https://support.graphisoft.com/hc/en-us/requests/new

and select the "Educational Licensing Support" option in the "Support Site" field

Re: Not getting an educational serial number

eddy007 — Wed, 20 Aug 2025 19:28:14 GMT

Hi Laszio, Thank you for the information.

Do you know who replaced him? On the Italian support contact page, his details are still listed, but nobody has answered me for a month. Could you suggest his new contact email? Please find below the link/screenshoot that needs to be updated.

https://myarchicad.graphisoft.com/PROFILE/Contact.aspx

I have a problem with the language settings in my profile, which is preventing me from renewing the license

Thanks,

Edoardo

Re: Not getting an educational serial number

Laszlo Nagy — Fri, 22 Aug 2025 18:23:18 GMT

I ma not sure there is now a specific person who deals with these types of issues, because now, users are advised to use that web site I posted the link of, if they have an issue.

I have forwarded the contact page issue to the web team at GS HQ, so that info should be updated shortly.

Re: Not getting an educational serial number

Affi — Sun, 14 Sep 2025 17:54:47 GMT

I have the same issue...