https://community.graphisoft.com/t5/Licensing/License-Manager-Problem/m-p/676997#M5136 <P>So had to delete my anti-virus. I then had to remove the license manager definition from the windows firewall. This seems to have worked.</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 17 Sep 2025 09:06:44 GMT HansGruber 2025-09-17T09:06:44Z https://community.graphisoft.com/t5/Licensing/License-Manager-Problem/m-p/676909#M5135 <P>Hello,</P><P>&nbsp;</P><P>Since yesterday (15/9/25) I have not been able to download my license using the license manager tool (stuck at step 2/4). I can sign in and see that my license is available for download but when I click download I get the error "connection to server could not be established".</P><P>&nbsp;</P><P>I am on Windows 11 using Archicad 25</P><P>&nbsp;</P><P>Things I have tried so far.</P><P>&nbsp;</P><UL class="lia-list-style-type-circle"><LI>Uninstall and reinstalling the license manager including security update.</LI><LI>Used another machine (my laptop) same issue</LI><LI>Tried running as admin</LI><LI>Tried running in compatibility mode</LI><LI>Used my phones mobile network rather than my main internet connection to try and connect.</LI><LI>Repaired codemaster installation</LI></UL><P>Any help would be much appreciated</P><P>&nbsp;</P><P><FONT face="courier new,courier" color="grey">Operating system used: <EM>Windows 11</EM></FONT></P><P><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tool stuck.jpg" style="width: 657px;"><img src="https://community.graphisoft.com/t5/image/serverpage/image-id/92027i91C3CBC37DA4D382/image-size/large?v=v2&amp;px=999" role="button" title="tool stuck.jpg" alt="tool stuck.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="codemaster.jpg" style="width: 602px;"><img src="https://community.graphisoft.com/t5/image/serverpage/image-id/92028iFA4D97C94B15DF5B/image-size/large?v=v2&amp;px=999" role="button" title="codemaster.jpg" alt="codemaster.jpg" /></span></P> Tue, 16 Sep 2025 08:59:27 GMT https://community.graphisoft.com/t5/Licensing/License-Manager-Problem/m-p/676909#M5135 HansGruber 2025-09-16T08:59:27Z https://community.graphisoft.com/t5/Licensing/License-Manager-Problem/m-p/676997#M5136 <P>So had to delete my anti-virus. I then had to remove the license manager definition from the windows firewall. This seems to have worked.</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 17 Sep 2025 09:06:44 GMT https://community.graphisoft.com/t5/Licensing/License-Manager-Problem/m-p/676997#M5136 HansGruber 2025-09-17T09:06:44Z