topic Re: Assigning a license to a user in BIMcloud Collaborate in Licensing

Assigning a license to a user in BIMcloud Collaborate

andybartos — Mon, 12 Aug 2024 15:26:57 GMT

Good morning-

Our office has recently made the decision to move to BIMcloud Collaborate. I have been setting up the new cloud space and have invited all users to join. All members show up in the BIMcloud manager and the Company Members.

I started to assign licenses and began by assigning a license to one user. I did this by going to my company page, selected the user, and clicked on assign new. Now by this users name it has Archicad Collaborate, USA, Commercial license type and lists all that the user has access to including BIMcloud SaaS.

The user has received an email message stating that the new product is ready to use and clicks on the "Get Started" button. He then signed into his Graphisoft account that was setup by accepting his invitation sent by the administrator of the Company account. He clicked on manage account, selected licenses, and at Company License Tool it states "no license assigned to you." When trying to sign into the BIMcloud, a message says that he has successfully signed into his Graphisoft account, but he doesn't have a BIMcloud license yet.

Is there something else I have to do in the Manager or company store or anything else the user has to do to show that he has been assigned a license and can access the BIMcloud. Thanks in advance.

Re: Assigning a license to a user in BIMcloud Collaborate

andybartos — Mon, 12 Aug 2024 17:08:50 GMT

As an update, I did receive a message in the BIMcloud manager of Insufficient License- there are not enough available licenses. Out of 19 licenses, this is only the second I've assigned. I'm kind of stumped.

Re: Assigning a license to a user in BIMcloud Collaborate

andybartos — Sun, 12 Oct 2025 21:06:34 GMT

I attached a few images I thought might help.

Re: Assigning a license to a user in BIMcloud Collaborate

andybartos — Mon, 12 Aug 2024 19:16:26 GMT

Sorry for the running monologue here but I unplugged my codemeter key and I was able to connect to the new BIMcloud. Does that make any sense to anyone or just a coincidence? Anyway, I'm connected and the license for that user shows it connected. Weird!

Re: Assigning a license to a user in BIMcloud Collaborate

Ardila12 — Wed, 08 Oct 2025 10:09:12 GMT

I had to downgrade from the standard bimcloud to the basic one and it worked.
before, with the standard version, I was adding one user (who as me has a collaborate license with bimcloud Saas) and I couldn’t assign a license and only one person could be online, when I downgraded to basic it worked perfectly I still had to change permissions but everything was just better. I still don’t understand

Re: Assigning a license to a user in BIMcloud Collaborate

andybartos — Wed, 08 Oct 2025 17:32:49 GMT

I think the Cloud server sometimes has a mind of its own. After having a few problems transitioning, everything has been pretty stable. Less and less outages and any that do happen now are very short. Thanks for your response!

Re: Assigning a license to a user in BIMcloud Collaborate

Sefa Yakut — Wed, 15 Oct 2025 15:56:19 GMT

Hi,

Archicad Collaborate and its content (BIMCloud SaaS) operate with a cloud license. If you wish to use the cloud license and access BIMCloud SaaS, you must remove the hardware or software key located within Codemeter.

If you do not do this, the license information will be checked primarily from within Codemeter, and your cloud license will not be associated with your device.

The fact that no activity is visible under the device activity heading in the third screenshot you sent also proves this.

Re: Assigning a license to a user in BIMcloud Collaborate

andybee — Wed, 15 Oct 2025 18:05:52 GMT

Hi Sefa,

Thank you for the reply and that certainly makes sense. The strange thing is that everyone still has their key plugged into a port and we are still able to access the cloud licenses. We have kept them in since we frequently bounce back to AC25 for older projects. I know, strange, but it works. Anyway, we're all good here and thanks again for replying to my post. Much appreciated.