topic Re: License Manager Tool- Urgent in Licensing

License Manager Tool- Urgent

ASFL — Mon, 20 Oct 2025 03:33:43 GMT

I am unable to upload my software key through license manager tool. When prompted to upload I get a blank window!

we are on Mac computers

Re: License Manager Tool- Urgent

Chris Grantham — Sat, 18 Oct 2025 20:31:09 GMT

We’re facing the exact same issue. Recently, we had to switch from software keys to the cloud license and migrate our BIMcloud to continue using the software with our consultant team. This transition has been time-consuming and costly, and GS’s support has been spotty at best. Now, some team members need to upload the old software key to access features associated with the new cloud licenses, such as accessing the new BIMCloud and publishing BIMx models. However, they’re unable to do so until the old keys are uploaded, which they can’t seem to do. I reached out to GS yesterday, but I haven’t heard back. This entire situation is causing significant disruption. Is everyone at GS taking some well-deserved time off after developing the quick rotate feature on 29?!

Re: License Manager Tool- Urgent

Lee Hankins — Sun, 19 Oct 2025 07:18:45 GMT

Have you installed the latest version of License Manager from Graphisoft’s website? I know there were updates to support around the cloud license workflow. We’re on Mac and using both the software perpetual keys and the new collaborate cloud keys and are able to successfully upload and download them on Sequoia and Tahoe using intel and ARM based Macs.

https://www.graphisoft.com/uk/downloads/licensing/help/mac

Make sure you download the appropriate version for whether you use intel or ARM and if you have MFA active.

Re: License Manager Tool- Urgent

Lee Hankins — Sun, 19 Oct 2025 08:22:19 GMT

Also, try logging out of the License Manager Tool and log back in again with your Graphisoft ID.

Re: License Manager Tool- Urgent

D_T — Sun, 19 Oct 2025 09:47:04 GMT

The same blank window and issue here! Licence Manager Tool is not working suddenly. Was OK on Friday… No way to sign in. MacOS 10.14.

LMT reinstallation is not possible - downloaded “legacy LMT” is MacOS 11 or later based on the included .txt file.

Re: License Manager Tool- Urgent

Lee Hankins — Sun, 19 Oct 2025 13:08:01 GMT

It looks like this issue can be caused by a graphics card driver update but if using Mac, that shouldn’t be the issue. Or, an issue with allowing cookies through the internet browser.

Re: License Manager Tool- Urgent

jtusant — Mon, 20 Oct 2025 13:19:41 GMT

Same problem here. Friday everything was fine. Two days later, I get nothing but a blank screen upon clicking Sign In. I have reinstalled the version of the LMT I had. I have downloaded the latest version - which will not run on my Mac apparently. And, I have tried the latest download for the legacy. But, nothing works. They have created some problem over the weekend. Please fix it.

Re: License Manager Tool- Urgent

Lee Hankins — Mon, 20 Oct 2025 13:29:38 GMT

It's very odd, I have just checked mine and it's working absolutely fine. I am able to sign out and back in and all available software licenses are showing available for download. I am using version 28.0.0.5550 on macOS Tahoe 26.0.1.

Re: License Manager Tool- Urgent

jtusant — Mon, 20 Oct 2025 13:36:51 GMT

I am having the problem on an older iMac 5K. Running macOS 12.7. And the ArchiCAD version is 26.0.0 (3001). I realize all that is on the old side, but nothing has changed on my end (for a long time...). Two days have gone by and now it presents a blank screen on clicking Sign In.

Re: License Manager Tool- Urgent

Lee Hankins — Mon, 20 Oct 2025 13:53:16 GMT

Try updating Archicad 26 to Update 5, that had some improvements to do with allowing Archicad 26 to work with the new cloud based licensing system and may also be impacted by the license manager for perpetual licenses. I think the build is 7004. Hopefully that will resolve it for you.

Re: License Manager Tool- Urgent

jtusant — Tue, 21 Oct 2025 14:58:55 GMT

Has anyone had any luck with this? I have updated ArchiCAD as suggested. I have updated safari on my mac and the OS to the latest the iMac can handle. Still no change for me. Click Sign In and I only get a blank window and I never have the ability to login. Can't download my license - can't use ArchiCAD on the computer.

Re: License Manager Tool- Urgent

jtusant — Tue, 21 Oct 2025 15:07:33 GMT

I'm afraid I know the answer to this one, but is it possible to go back to a physical key? Even when LMT is letting me login, it often hangs in the process somewhere from all the computers I have used it on. Physical key is seeming like the best thing at the moment. You can at least get work done. Very frustrating. It was working fine on Friday.

Re: License Manager Tool- Urgent

Lee Hankins — Tue, 21 Oct 2025 15:53:19 GMT

Have you contacted your local support to report this? As I say, we’re all Mac based in our office with a mix of Intel and Apple Silicon machines and Sequoia and Tahoe macOS and none of us have an issue being able to access License Manager.

Re: License Manager Tool- Urgent

jtusant — Tue, 21 Oct 2025 16:42:39 GMT

I have not contacted local support but will look into that (I am not sure who that would be as of right now).

I will try not to be too wordy, but it seems I got it working for now. I had tried the latest version of LMT but it would refuse to launch on my iMac despite it appearing to be within the system requirements listed for LMT. When I installed the LMT, it created a folder "License Manager Tool (Intel Based Mac)". I renamed the folder to "License Manager Tool" and it now launches and with the new version of LMT I get the sign in window as expected and it appears to be working. I have tested this twice by renaming the folder and putting the "(Intel Based Mac)" back in the folder name and it prevents LMT from launching. Still not sure why, as I thought "()" were allowed in folder names. I tried this just on a whim, looking for anything that could be keeping the app from launching. So, posting this for anyone that comes behind. Try downloading/installing the newest version of LMT. If the folder it creates includes "(Intel Based Mac)" or something like that in the folder name, rename the folder so it is just called "License Manager Tool" and see if that works for you.

Re: License Manager Tool- Urgent

Lingwisyer — Wed, 22 Oct 2025 03:28:10 GMT

GS will no longer issue physical keys... LMT so frequently gets stuck at some point...

Betreff: License Manager Tool- Urgent

Phil — Wed, 22 Oct 2025 11:55:08 GMT

The solution is exactly as Lee has posted. The problem is caused by a change at AWS. But the actual version of the LMT can handle it. It is downloadable in the different language versions. You can find the INT-Version on this page.

I found the solution only on our german support site: https://support.graphisoft.com/hc/de/articles/40152035116305-Verbindungsprobleme-mit-dem-License-Manager-Tool. It is very important to uninstall the current LMT-Version with the help of the uninstaller in this folder: Applications/Program files > Graphisoft > License Manger Tool > Uninstall.LMT.

The upgrade is successful if the LMT has the new icon (blue-white) and displays a version number 28.02.0.5550 (or higher).

Re: License Manager Tool- Urgent

Chris Grantham — Wed, 22 Oct 2025 13:08:13 GMT

Update:

Graphisoft NA was able to fix a "de-sync problem" and has us revoke and re-assign licenses to everyone This now gives everyone access to bimCloud SaaS. Thank you to Ors Renyi for the help. It does appear that the US version of the LMT still to not work on older Versions of MacOS, meaning we have perpetual licenses/subscription software keys stuck on some workstations. I don't think this is a huge issue at the moment, but we will see. At some point I will try the workaround that @Phil mentioned to see if we can get them uploaded.

Re: License Manager Tool- Urgent

Phil — Wed, 22 Oct 2025 13:30:00 GMT

Have you tried to use the command "Upload Software Key" in the help menu of Archicad (Archicad will quit afterwards ... please read the messages). That worked for one of my clients prior to the reinstalling of the LMT.

Re: License Manager Tool- Urgent

Chris Grantham — Wed, 22 Oct 2025 15:33:27 GMT

Wow, I didn't even think about that one... honestly, I forgot that command is even there! We will give it a shot.

Re: License Manager Tool- Urgent

pstady — Thu, 23 Oct 2025 16:56:48 GMT

Logged in. Says "no valid software key found for this user"

Now what???? T