topic Re: Cannot log in because offline archicad in Licensing

Cannot log in because offline archicad

Zlatka — Sat, 20 Dec 2025 14:59:18 GMT

When I open my application with educational license it tells me that I am offline and cannot sign in. Network works good and hosts file is empty. What could be the matter?

Operating system used: Windows 11

Re: Cannot log in because offline archicad

Laszlo Nagy — Sun, 14 Dec 2025 17:14:36 GMT

If you go to the https://graphisoftid.graphisoft.com/ website, can you log in there and check your EDU license? Can you find it there? Is it still active? (EDU licenses are valid for one year, normally.)

Re: Cannot log in because offline archicad

Zlatka — Thu, 18 Dec 2025 18:14:25 GMT

Yes, it is active and expires on 6/16/2026

Re: Cannot log in because offline archicad

Laszlo Nagy — Sat, 20 Dec 2025 14:56:13 GMT

Please submit a support ticket if the issue does not resolve.Here is how to do it:

https://community.graphisoft.com/t5/Licensing/Licencing-error/m-p/679959/highlight/true#M5175