topic Re: Graphisoft ID log in from ArchiCAD - blank page in Licensing

Graphisoft ID log in from ArchiCAD - blank page

jrmrt — Thu, 22 Jan 2026 09:45:03 GMT

Hello everyone - Happy New Year!

I'm starting off the year with an odd issue. I needed to upload a BIMx model from ArchiCAD 24, and got an error message saying that I needed to sign in with my Graphisoft ID to be able to do this. Normal enough, but when I go to sign in and the pop up window shows up, it's blank and I can't sign in.

I'm also getting an error message in Safari when I try to sign in from there saying that 'Safari Can't Open the Page', which makes me wonder if this is an Apple issue. I am able to sign in from Firefox (which is how I'm posting this).

One other person in my office is having the same issue.

I'm on a MacBook Pro (M1 Max) running OS Ventura 13.7.8, and my colleague is on an iMac (3.5 GHz Quad-Core Intel Core i5) running OS Ventura 13.7.6

Re: Graphisoft ID log in from ArchiCAD - blank page

jrmrt — Fri, 02 Jan 2026 18:51:52 GMT

Problem has been solved for me only. Everything started working again as soon as I updated to the latest OS (Tahoe 26.2), but this isn't something that is available to my co-worker who has an older Mac.

Are there any AC updates in the works for AC24 to deal with this kind of issue?

Re: Graphisoft ID log in from ArchiCAD - blank page

Laszlo Nagy — Mon, 05 Jan 2026 16:15:52 GMT

Graphisoft releases regular updates and hotfixes only for the last 2 versions, which currently are Ac28 and Ac29.

So, I would not expect any updates for Ac24.

Re: Graphisoft ID log in from ArchiCAD - blank page

Lee Hankins — Mon, 05 Jan 2026 17:32:04 GMT

Try this post and solution, it may help.

https://community.graphisoft.com/t5/Installation-update/Archciad-25-MacOS-no-Graphisoft-ID-Sign-In-possible-anymore/m-p/683340