topic Re: Archicad: "You are offline" Computer: "No, we are definitely online" in Licensing

Archicad: "You are offline" Computer: "No, we are definitely online"

Davor P — Fri, 14 Aug 2026 01:34:49 GMT

Anyone seeing these lately? About once a week we have a different user unable to get in. GSID claims offline while the computer and the rest of the studio is online. Error persists on restart of the computer then a few hours of missed work later user logs in just fine.

Operating system used: Windows

Re: Archicad: "You are offline" Computer: "No, we are definitely online"

Davor P — Fri, 14 Aug 2026 04:32:19 GMT

Solution that worked for us. On cookies prompt do not "Accept all". Going with "Necessary only" fixed the issue.
Shout out to Central Innovation now Graphisoft for helping.

Re: Archicad: "You are offline" Computer: "No, we are definitely online"

Lingwisyer — Fri, 14 Aug 2026 03:01:19 GMT

If you are using Floating Licences, I wonder if this has to do with how AC keeps Named Licences authenticated for a period when you lose connection. I think the grace period was only for Named Licences, at least that was how it originally was.

Ling.