topic Re: ecodesigner not working after hotfix 5 in Sustainable design

ecodesigner not working after hotfix 5

Erika Epstein — Thu, 11 May 2023 08:23:32 GMT

I was unable to open AC14 today and got an error message, see attached

Re: ecodesigner not working after hotfix 5

Erika Epstein — Thu, 18 Aug 2011 17:44:38 GMT

It opened fine on my mac , so I did a clean install. Uninstalling I got a similar error message

Re: ecodesigner not working after hotfix 5

Erika Epstein — Thu, 18 Aug 2011 17:48:01 GMT

After doing a clean install including goodies and MEP and ecodesigner I installed the library hotfixes and hotfix 4.
AC 14 opened just fine with all addons working.

After installing hotfix 5, ecodesigner did not install. I tried to reinstall it and got the attached error message.

Not good.

Re: ecodesigner not working after hotfix 5

Anonymous — Thu, 18 Aug 2011 18:39:27 GMT

Is any antivirus running? I have found it will kill some .dll files on installs.

Re: ecodesigner not working after hotfix 5

Erika Epstein — Thu, 18 Aug 2011 19:07:07 GMT

Thanks Michael, but the clean install was with norton disabled. I retried it just in case...

Re: ecodesigner not working after hotfix 5

Barry Kelly — Fri, 19 Aug 2011 02:13:39 GMT

Erika wrote:
After doing a clean install including goodies and MEP and ecodesigner I installed the library hotfixes and hotfix 4.
AC 14 opened just fine with all addons working.

After installing hotfix 5, ecodesigner did not install. I tried to reinstall it and got the attached error message.

Not good.

This error message just means that Ecodesigner is for a build before the latest hotfix.
You just need to run hotfix 5 again after installing Ecodesigner.
I had the same problem yesterday with VBE14.
ran the hotfix again and all was fine.

As for your other messages I am not sure but I have had the situation in the past where the antivirus software suddenly quarantines a file in the Archicad program folder because it wrongly believes it to be a virus.
You could check you quarantine logs to see if anything has happened.

Then it is a matter of telling the antivirus to ignore that file (and then restore it or reinstall Archicad) or tell the antivirus software developers the problem and hope they can adjust their antivirus profiles.

Barry.

Re: ecodesigner not working after hotfix 5

Erika Epstein — Fri, 19 Aug 2011 03:10:45 GMT

Hi Barry, thanks for the thoughts, but it turns out to be a bug I reported earlier rearing its ugly head. If you have more than one version of AC15 you cannot chose which to update with ecodesigner. I have both the INT and the US version installed. Once it installed to INT I cannot get the US version to update