Daily crash BIMserver 21.

Anonymous — Thu, 22 Feb 2018 16:45:48 GMT

Hello,

Since this week, we updated to latest BIM server V21.0.0.5010.0. Everyday, the server is crashing:
from 12PM40, I've got these line in the critical.log file:

{"name":"_","process":"proxyServer","hostname":"BimServer.local","pid":8967,"namespace":"portalserver:undefined","level":60,"err":{"message":"listen EADDRINUSE :::21000","name":"Error","stack":"Error: listen EADDRINUSE :::21000\n    at Object.exports._errnoException (util.js:1016:11)\n    at exports._exceptionWithHostPort (util.js:1039:20)\n    at Server.setupListenHandle [as _listen2] (net.js:1307:14)\n    at listenInCluster (net.js:1355:12)\n    at Server.listen (net.js:1455:7)\n    at Server.tryCatcher (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/util.js:16:23)\n    at ret (eval at makeNodePromisifiedEval (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/promisify.js:184:12), <anonymous>:14:23)\n    at ProxyServer.<anonymous> (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/gs-proxy-server/ProxyServer.js:48:82)\n    at ProxyServer.tryCatcher (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/util.js:16:23)\n    at ProxyServer.listen (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/method.js:15:34)\n    at /Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/gs-proxy-server/ProxyServerApplication.js:101:28\n    at tryCatcher (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/util.js:16:23)\n    at Promise._settlePromiseFromHandler (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/promise.js:512:31)\n    at Promise._settlePromise (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/promise.js:569:18)\n    at Promise._settlePromise0 (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/promise.js:614:10)\n    at Promise._settlePromises (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/promise.js:693:18)\n    at Async._drainQueue (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/async.js:133:16)\n    at Async._drainQueues (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/async.js:143:10)\n    at Immediate.Async.drainQueues [as _onImmediate] (/Applications/GRAPHISOFT/Serveur BIM 21/BIMcloud Manager/PortalServer/node_modules/bluebird/js/release/async.js:17:14)\n    at runCallback (timers.js:800:20)\n    at tryOnImmediate (timers.js:762:5)\n    at processImmediate [as _immediateCallback] (timers.js:733:5)","code":"EADDRINUSE"},"msg":"Unhandled process exception in ProxyServer application.","time":"2018-02-22T07:57:43.275Z","v":0}

I think that server is crashing and trying to restart to a service which is already binding...
Any idea of what can help?

At this time, I installed a restart script to restart BIMservices. The server is on MacOS 10.10.5.

Re: Daily crash BIMserver 21.

Anonymous — Tue, 01 May 2018 14:31:49 GMT

Same here,

Since upgrading the BIM to V21.0.0.5010 we have also had daily crashes. It has been unavailable when the first employee gets in each morning. A manual restart has brought the server back online. Server is MAC OS X 10.11.6.

The only thing I see in my LOGS that is graphisoft related and corresponds to the times that it crash is the following from my system.log

May  1 08:42:43 camelot com.apple.xpc.launchd[1] (com.graphisoft.PortalServerService-v21.0): This service is defined to be constantly running and is inherently inefficient.

Sorry I don't have a solution, just another user with the same problem.

Re: Daily crash BIMserver 21.

Noemi Balogh — Fri, 04 May 2018 13:05:42 GMT

Hi everyone,

This is caused by a known issue, #240314, where sometimes our background logging conflicts with some of the macOS background processes. This leads the BIM Server Manager to become unresponsive. In this case, only a restarting can help.

Good news! We've already fixed it in our upcoming update for BIM Server, which is likely to be out very soon.

Best regards,
Noémi

Re: Daily crash BIMserver 21.

Anonymous — Fri, 04 May 2018 14:48:20 GMT

Noémi,

Thanks for the reply. For the time being I have also set up a CRON job to restart the 21 BIM server everyday before the office opens.

Looking forward to the update.

Thanks,
Phil

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Daily crash BIMserver 21.

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Re: Daily crash BIMserver 21.