topic Re: Elements Reserved By No One in Teamwork & BIMcloud

Elements Reserved By No One

Anonymous — Thu, 07 May 2015 00:23:25 GMT

Hi all,

in one of our Teamwork projects we are having an issue where certain elements/controls are reserved by no one, and we cannot request these elements.

See attached screenshot showing Reserved By_________ with no name shown.

Also no users are showing in our Teamwork Palette, even tho we have 5 people working on the project at one time.

A little more investigation has us thinking this is more linked to the fact that no TW projects are showing any users in their "USERS" pane of TW Palette.

Users are showing on the BIM Server.

This all started after a power outage that caused the Server to crash.

Has anyone had these issues before, and/or does anyone have a solution for it.

Thanks.

Re: Elements Reserved By No One

Anonymous — Tue, 12 May 2015 07:48:25 GMT

We have exactly the same problem and we have no idea how to fix it!

Re: Elements Reserved By No One

Anonymous — Tue, 12 May 2015 10:54:20 GMT

We even reinstalled our BIM Server and that has not fixed the issue!!

Re: Elements Reserved By No One

Anonymous — Thu, 21 May 2015 06:27:23 GMT

A small practice ( tree architects) using imac and MacBook Pro also noticed the same kind of problems; elements reserved by none. Its's ok to keep on working with the TW, but problems occurs when trying to ask for reservations from another user. Having a deadline coming next week...
We waiting for a solution asap from graphisoft.

Re: Elements Reserved By No One

Anonymous — Thu, 21 May 2015 23:50:08 GMT

ok we have worked out a solution.

When I say 'we' I mean our IT guy. I personally have no idea how all this works!!

Disclaimer:

“As with anything in Terminal, make sure that you know what you’re doing, and always backup first”

The issue is a corrupt messages.db file which can happen with improper shutdowns, stops of the service, or other corruption.

1. Stop the server

In terminal, execute both commands below.
• sudo launchctl unload /Library/LaunchDaemons/com.graphisoft.PortalServerService-v18.0.plist
• sudo launchctl unload /Library/LaunchDaemons/com.graphisoft.TeamworkApplicationServerMonitor-v18.0.plist

2. Open Finder and navigate to Applications -> Graphisoft -> BIM Server 18 -> BIM Cloud Server 18 -> Mailboxes and delete mailboxes.db

3. Reload the services by executing both commands below in Terminal.
• sudo launchctl load /Library/LaunchDaemons/com.graphisoft.PortalServerService-v18.0.plist
• sudo launchctl load /Library/LaunchDaemons/com.graphisoft.TeamworkApplicationServerMonitor-v18.0.plist

Re: Elements Reserved By No One

Katalin Borszeki — Tue, 26 May 2015 08:24:41 GMT

Hi All, this problem with the damaged mailboxed.db file used to be a problem with build 4006. Are you on the latest 5100 update with ARCHICAD 18?
Let me know! If the problem appears with the 5100 build, I will ask you to give us logs. Thanks,

Re: Elements Reserved By No One

Anonymous — Wed, 03 Jun 2015 13:03:41 GMT

KatalinBorszeki wrote:
Hi All, this problem with the damaged mailboxed.db file used to be a problem with build 4006. Are you on the latest 5100 update with ARCHICAD 18?
Let me know! If the problem appears with the 5100 build, I will ask you to give us logs. Thanks,

Hi, we're using 5100 build.
-anders

Re: Elements Reserved By No One

wbknudsen — Thu, 11 Jun 2015 18:24:59 GMT

KatalinBorszeki wrote:
Hi All, this problem with the damaged mailboxed.db file used to be a problem with build 4006. Are you on the latest 5100 update with ARCHICAD 18?
Let me know! If the problem appears with the 5100 build, I will ask you to give us logs. Thanks,

We are also on build 5100 and it happened to us. Is all that terminal stuff necessary? We just deleted the .db file without doing that.

Re: Elements Reserved By No One

aaron s — Mon, 22 Jun 2015 09:19:46 GMT

We are also having the same problem and we are also on Build 5100.

Should we try the above solution?

Re: Elements Reserved By No One

Laszlo Nagy — Mon, 22 Jun 2015 11:24:13 GMT

I looked through the release notes of AC18 build 6000 and it contains a lot of Teamwork-related fixes. You might want to try to upgrade, if your localized version is available.

Re: Elements Reserved By No One

aaron s — Mon, 06 Jul 2015 22:33:30 GMT

We fixed it by:

The Mailboxes.db is damaged. You have to delete it:
- Go to the server manager
- Stop the server
- Go to Program Files/Graphisoft/BIM Server/BIMcloud server 18/Mailboxes folder, and delete the Mailboxes.db file
- Go back to the server manager
- Start the Server

This should fix the communication issues.