topic Re: AC 24 issue in Teamwork & BIMcloud

AC 24 "Cache File Opening Error" at start-up

Anonymous — Thu, 08 Apr 2021 13:21:27 GMT

So today while I had ArchiCad 24 open, I had a sudden power cut. As a result, my PC shut down while I was working on the program.
After restarting, I tried to re-open Archicad and got presented with a
"Cache File Opening Error" at the start-up screen. It reads,
"Error while opening the file: C:\Users\Username\Graphisoft\TWData\TWDataOptions.xml"

I can click "OK" but it just pops up again until I force the program closed.

I have tried to re-install, but the same issue comes up again.

Any suggestions for a fix?

Re: AC 24 issue

Noemi Balogh — Mon, 12 Apr 2021 09:08:55 GMT

Hi Sejal,

I'm sorry to read about your issue.

Did you try to delete the xml file from the path?

I think we don't delete the TW Data folder and its content when you uninstall Archicad, so this case if the xml is corrupted, a re-install does not solve the issue.

Kind regards,
Noémi

Re: AC 24 issue

Anonymous — Mon, 12 Apr 2021 10:56:39 GMT

I tried deleting the file. .It works now thanks

Re: AC 24 "Cache File Opening Error" at start-up

Karl Ottenstein — Mon, 12 Apr 2021 16:21:34 GMT

Hello Sejal,

I'm happy that Noemi was able to solve your issue!

As a new user - and a reminder for others reading this: PLEASE make your topic subject as complete and informative as possible so that knowledgeable people will answer, and people with a similar issue can find the thread and the answer later.

You'll see that I've changed your original subject "AC 24 Issue" - which pretty much is meaningless to:
"AC 24 'Cache file opening error' at start-up" which precisely describes your problem.

Welcome to the forums.

Cheers,
Karl

Re: AC 24 issue

chrisea — Sat, 03 Dec 2022 10:18:15 GMT

Please, I am having this same issue on my AC 22. What file can i delete?

Re: AC 24 issue

Barry Kelly — Sun, 04 Dec 2022 02:55:07 GMT

@chrisea wrote:

Please, I am having this same issue on my AC 22. What file can i delete?

If you got this error that was mentioned in the first post ...

"Error while opening the file: C:\Users\Username\Graphisoft\TWData\TWDataOptions.xml"

Then that is the file Noemi is referring to.

If you did not get that same error, then you will have to supply some more information.

Barry.

Re: AC 24 issue

Yakubu1967 — Sat, 17 Dec 2022 19:40:58 GMT

Face similar issue on Archicad 24 but when deleted Twdata option.xml

It works perfectly and the file opens successfully.

Thanks

Re: AC 24 "Cache File Opening Error" at start-up

safari joseph R — Wed, 02 Aug 2023 08:58:39 GMT

I have the same issue but I can't find the TW data file, some advice please

Re: AC 24 issue

safari joseph R — Wed, 02 Aug 2023 08:59:30 GMT

Where did you find the TW data file

Re: AC 24 issue

Yakubu1967 — Sat, 05 Aug 2023 09:04:11 GMT

Hi Safari,

In response to the issue,Goto programmes files:-

Programmes files - Graphisoft -Archicad 24 - C -rollbackBackupDirectory- TWdata option.xml and then delete.

Thanks