topic Re: I keep having to restart Bimserver18 in Teamwork & BIMcloud

I keep having to restart Bimserver18

Haneef Tayob — Thu, 31 Jul 2014 05:53:07 GMT

Every few days we find that we cannot access the Bimserver18.
A reboot resolves it.

Any idea on what could be the problem?

We've almost never had to reboot Bimserver17/16/15
PC has a static IP
It's mostly (but not always) when we start work in the mornings
Its running off a standalone Windows 7 64 bit pc

Re: I keep having to restart Bimserver18

Eduardo Rolon — Thu, 31 Jul 2014 11:36:35 GMT

Here are the "restart" commands so you don't need to restart the computer, though restarting might be easier.

http://helpcenter.graphisoft.com/?p=41958

and the post discussing it,
http://archicad-talk.graphisoft.com/viewtopic.php?t=46626

Re: I keep having to restart Bimserver18

Marton Kiss — Fri, 01 Aug 2014 12:46:27 GMT

Haneef wrote:
Any idea on what could be the problem?

Please collect the BIM Server logs and we will check what might be going wrong.

Sent you an upload link and instructions in PM.

Marton

Re: I keep having to restart Bimserver18

Anonymous — Sun, 24 Aug 2014 21:42:57 GMT

We are also having this problem. Any solutions to this ?

Re: I keep having to restart Bimserver18

Marton Kiss — Mon, 25 Aug 2014 08:22:18 GMT

Steve,

we identified the source of this and will release a solution with the first update of version 18 coming early Fall.

Marton

Re: I keep having to restart Bimserver18

Anonymous — Mon, 25 Aug 2014 21:15:01 GMT

Hi Marton

Thanks for the update. Will save us chasing it at our end.

Steve

Re: I keep having to restart Bimserver18

roderick_sarco — Sun, 26 Oct 2014 15:12:22 GMT

Hello, glad to see the issue has been identified. We are also experiencing issues with the Bimserver being not available in the morning. Extremely troublesome, since if people from other time zones are trying to log into a project, then they cannot do it until the people at the server's time zone arrive to restart it.

Any ideas of when the first AC18 update is coming out? We are having lots of other problems and are hoping the first hotfix may help.

Re: I keep having to restart Bimserver18

Glauco L_cio — Fri, 07 Nov 2014 11:45:12 GMT

Marton wrote:
Steve,

we identified the source of this and will release a solution with the first update of version 18 coming early Fall.

Marton

Hi Marton,

I'm having the same issues. The Update 4020, released in October 30, has the correction to the problem? Can I use the Update in a Brazilian Version of AC18?