topic Re: Can't see other user on teamwork in Teamwork & BIMcloud

Can't see other user on teamwork

Anonymous — Mon, 18 Aug 2014 18:58:34 GMT

Since two weeks we are not able to see other user on the project. Anyone have a idea about the problems.

Thanx

Re: Can't see other user on teamwork

luciant — Mon, 18 Aug 2014 19:56:45 GMT

We are experiencing the same problem in Archicad 18 teamwork on a Mac platform.

We contacted Graphisoft technical support and they had several suggestions that have not worked.

According to them it has something to do with the server not resolving its own DNS name. According to Support this will be addressed in the first Hot Fix.

They have not responded to our last request for further direction.

Re: Can't see other user on teamwork

Anonymous — Tue, 19 Aug 2014 01:44:50 GMT

We hope to get a feedback very fast from graphisoft because went you don't see each other and you want to reserve a element just forget it. We have 5 mac stations (or user) so imagine that we have to go solo on every team projet. we feel like having archicad 9. It is a very urgent problems

Marverick for every station

Re: Can't see other user on teamwork

Laszlo Nagy — Tue, 19 Aug 2014 08:53:46 GMT

I asked the guys at GS HQ about this and I was told the Tech Support guys are investigating the issue.

But: FYI FWIW: Tomorrow is a National Holiday in Hungary.

Re: Can't see other user on teamwork

Anonymous — Thu, 28 Aug 2014 10:19:18 GMT

Hello Mister Laszlonagy,

We spoke with graphisoftus they try to find the problems on our bimserver. They took our log files and they send it to your office at Hungary and since we don't have any news from budapest.

one months without the bimserver pleasure for us. the only think that we can say 911.

Thanx

Re: Can't see other user on teamwork

luciant — Thu, 28 Aug 2014 12:39:47 GMT

We also sent log files to Graphisoft about three weeks ago and so far no response. Disconcerting.

Re: Can't see other user on teamwork

Marton Kiss — Fri, 29 Aug 2014 11:28:11 GMT

All,

we identified a possible source of this problem. On many Macs the hostname of the Mac cannot be resolved, as a result the two services belonging to our BIM Server cannot find each other.
We found a way how we can handle such situation much better, this will be released with the first update for ArchiCAD 18 coming early Fall.

Until the update arrives the following workaround can help:
- open terminal on the computer where the BIM Server runs
- type: sudo pico /etc/hostconfig
- you will be prompted to enter your password, make sure you are signed in with and administrator account
- in this text file the hostname of the computer can be defined
- add a new line: HOSTNAME=computername
- there replace the computername with the hostname of the computer (as on the screesnshot, where the name of my Mac is: kiss-m-osx)
- press ctrl O to save the file
- press ctrl X to exit the editor
- restart the computer

You can check the name of the computer in System Preferences/Sharing Preference Pane.

I hope this helps,
Marton

Re: Can't see other user on teamwork

luciant — Mon, 08 Dec 2014 21:03:04 GMT

The latest Hotfix took care of this issue in our office

Re: Can't see other user on teamwork

Anonymous — Mon, 22 Dec 2014 21:54:18 GMT

We still have this problem. Any resolution?

Re: Can't see other user on teamwork

aaron s — Tue, 23 Jun 2015 19:16:14 GMT

We had same problem and received the advice below which fixed it.

The Mailboxes.db is damaged. You have to delete it:
- Go to the server manager
- Stop the server
- Go to Program Files/Graphisoft/BIM Server/BIMcloud server 18/Mailboxes folder, and delete the Mailboxes.db file
- Go back to the server manager
- Start the Server

This should fix the communication issues.

Re: Can't see other user on teamwork

dhaval7shah — Mon, 11 Apr 2016 06:52:23 GMT

aaron wrote:
We had same problem and received the advice below which fixed it.

The Mailboxes.db is damaged. You have to delete it:
- Go to the server manager
- Stop the server
- Go to Program Files/Graphisoft/BIM Server/BIMcloud server 18/Mailboxes folder, and delete the Mailboxes.db file
- Go back to the server manager
- Start the Server

This should fix the communication issues.

Thank you very much Aaron, we could solve the problem following your steps.

Re: Can't see other user on teamwork

justdhruv — Wed, 12 Oct 2016 06:54:58 GMT

we are on Bimserver 20. This solution worked for us.