topic Re: "Share" button is grayed out - Connections are in Teamwork & BIMcloud

"Share" button is grayed out - Connections are OK

Ruben V — Sat, 27 Sep 2014 09:23:15 GMT

I can connect to the remote BIMserver (over VPN), but when I try to share a project, the "share"-button is grayed out.

I opened the necessary ports on my mac & router (18008 & 1228), but nothing helps (not even turning off firewall temporarily).

Any Ideas on what might be wrong?

PS: working within the servers network (no VPN) doesn't change this...

As you can see on the screenshot, making and managing folders is possible...

Re: "Share" button is grayed out - Connections are

Ruben V — Sat, 27 Sep 2014 18:19:10 GMT

Maybe this screenshot may help you... to help me? Please?

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 08 Oct 2014 09:51:38 GMT

Hi B.E.A.T.

I had the same issue and have been pulling hairs all day..

I have fixed it my end.. :]

Basically I was getting an error message when I uninstall the BIM Cloud Module. I installed / uninstalled plenty of times.

For some reason when I tried to reinstall BIM Server I would get an error message re BIM Cloud. Same for uninstall.

I think that dropped some files deep in the system that messed things up.

I did this.

Delete any
/ library /preference/com.graphisoft.BIMcloud.plist ish files
/ library / LaunchDaemon / *graphisoft* files
/ users / shared / graphisoft files

Then run 'uninstall BIM server'

Then run disk utility (assuming Mac) and repair permissions.

Then restart.

Then reinstall BIM server.

Hope this helps.

Andy

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 15 Oct 2014 14:10:50 GMT

All,

we collected all known issues and solution in this article: http://helpcenter.graphisoft.com/?p=40585

I hope it helps,
Marton

Re: "Share" button is grayed out - Connections are

Anonymous — Tue, 06 Jan 2015 20:18:56 GMT

I am having the exact same problem. I have tried two different Windows Server installations on different instances in the Amazon EC2 cloud without success. Everything else is working and the Manager is available over the web. Connections are good according to attached image.

Problem 1
I can't share a project because the shared button is greyed out as above.

Problem 2
I can´t upload a library and I am experiencing the same result as B.E.A.T showed in his image above.

Unfortunately I cannot find any solution to these problems in the quoted articles http://helpcenter.graphisoft.com/?p=40585

It is really important for me to solve this problem. Any suggestions?[/img]

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 07:18:29 GMT

It might be really basic, but please double-check that the BIM Server has been already activated.

Connect to it via a browser, modules, BIM Server Manager, Licenses.

Marton

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 07:32:04 GMT

Licenses are ok

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 09:11:57 GMT

Summary:
- Licenses are ok
- Connections are ok (See image)
- But there is no Host Server (See image)

I still can't use share project or upload Library

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 09:17:45 GMT

On the modules tab do you have the v18 module listed next to the BIM Server Manager?

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 09:32:47 GMT

No, I only have the BIM server Manger under Modules

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 09:38:02 GMT

But both applications are running on the server

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 09:52:26 GMT

petersantesson wrote:
No, I only have the BIM server Manger under Modules

Thanks, this shows that the underlying BIMcloud Server could not be paired with the BIMcloud Manager.

We are aware of two sources, when such might fail during the installation:
- the localhost cannot be resolved on the 127.0.0.7 IP - to verify this try to access the browser based interface from the server itself: http://127.0.0.1:1228

If it fails, then verify that the hosts file contains an entry about this: http://www.rackspace.com/knowledge_center/article/how-do-i-modify-my-hosts-file
There should be a line (without being commented out with #):
127.0.0.1 localhost

- during the installation the allocated time for pairing is timed out - based on our experience repeating the installation several times helps to resolve this. A long term solution have been implemented in the code, but is not yet available in the installer you have

Keep me posted about the results,
Marton

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 10:03:04 GMT

I can access from local 127 IP from the server. What's next?

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 11:25:53 GMT

petersantesson wrote:
I can access from local 127 IP from the server. What's next?

Please try to reinstall the server 2-3 times. I know this takes quite a bit of time, but may be the fastest way to resolve it.

If it does not succeed after 3 attempts then I'll get in touch with our team in Sweden to organize remote support.

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 11:42:26 GMT

Should i uninstall or just reinstall?

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 11:52:56 GMT

petersantesson wrote:
Should i uninstall or just reinstall?

Yes.

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 11:57:08 GMT

Should I do A or B?

A reinstall without uninstalling
B uninstall before I reinstall

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 12:07:54 GMT

petersantesson wrote:
Should I do A or B?

A reinstall without uninstalling
B uninstall before I reinstall

Oh sorry, so please try B.

Re: "Share" button is grayed out - Connections are

Anonymous — Wed, 07 Jan 2015 12:56:26 GMT

I have now unistalled, reinstalled, registrated the license and started BIM Server 18 on my server 4 times.

I can still access the 127 IP locally.

But I still only have BIM server Manger under Modules, not the v18 module.

Summary:
I cannot share projects or upload libraries.

I have been struggling with this for a long time now and feeling a bit desperate.

How can we make this work today?

Re: "Share" button is grayed out - Connections are

Marton Kiss — Wed, 07 Jan 2015 13:03:16 GMT

I sent you a PM, let's continue the conversation there.

Marton