topic Re: Problem joining teamwork project in Teamwork & BIMcloud

Problem joining teamwork project

Achille Pavlidis — Wed, 29 May 2013 10:44:50 GMT

Both the server and the client have the same version of AC (3487),

but when trying to join the teamwork project, I get this message: "Unknown document version 0,0"

What to do???

Re: Problem joining teamwork project

Marton Kiss — Wed, 29 May 2013 12:39:07 GMT

Hi Achille,

to address this open Local Data Manager from the Teamwork/Project menu and delete the local cache of the affected project. After that you should be able to join the project again.

Such can happen if the join process is somehow interrupted and the local cache is corrupt. We are working on this to help to avoid similar situations.

Note that by deleting the local cache any not sent data will be lost.

I hope this helps,
Marton

Re: Problem joining teamwork project

Achille Pavlidis — Wed, 29 May 2013 12:41:49 GMT

Thanks

I deleted the contents of the TW connectioninfo folder in the Library