topic Re: server showing up as "offline" in Teamwork & BIMcloud

server showing up as "offline"

Dave Brach — Fri, 29 Nov 2013 19:53:21 GMT

I travel a bit and often have to access my bimserver from remote locations. Very often, I can connect to the internet fine, and my Virtual Private Network shows that I am connected, Archicad tells me that I am that my sever is "offline". What's up? What does "offline" mean exactly" when I know that I am connected to my network?

Re: server showing up as "offline"

Ed_Brown — Sat, 07 Dec 2013 15:04:51 GMT

Dave,

The BIM Server uses the messaging port to determine whether the BIM Server is accessible (online). The default ports are 15004 for version 15, 16004 for version 16 and 17004 for version 17. If a port is blocked by a firewall then ArchiCAD will consider the BIM Server offline.

When using the Internet, these ports are likely to be blocked.

Re: server showing up as "offline"

Dave Brach — Thu, 12 Dec 2013 22:08:35 GMT

Ok, but my experience is much more sporadic and random than a firewall setting. For instance, I work 1/2 time at my office and 1/2 time at my home. My server is at my home. When I am at my office, the server shows up "offline" many times a day. Sometimes restarting the computer helps. And all the while, my internet is working, and my VPN is tunnelling directly to my server machine at my home. If this were due to a firewall blocking a port, wouldn't it be consistent all the time? By comparison, at my home, the connection always works--same computer same internet provider. Is this really a firewall/port setting?

Re: server showing up as "offline"

Ed_Brown — Fri, 13 Dec 2013 08:20:27 GMT

In this case the reason is to be found in the network. At various intervals the client checks its connection with the server. If the time to setup a tcp connection is greater than 20 seconds it considers the server offline. When working over the Internet it is entirely possible that it happens a tcp connection can take more than 20 seconds to establish (it is not normal but it happens). If the client is checking whether the server is online at one of these times, then it will register the BIM Server offline.

In the next version of ArchiCAD the network routines have been re-written to address non-reliable networks better.

Re: server showing up as "offline"

Dave Brach — Fri, 13 Dec 2013 14:48:53 GMT

thanks, this makes sense. I share a network with a neighboring business and so access is probably compromised at times. Good to know.

Re: server showing up as "offline"

rob2218 — Wed, 05 Mar 2014 19:26:46 GMT

In the "next" version of Archicad?
Is there no solution in version AC17-latest build?
You mean we have to wait until AC18 to get these issues resolved?
Unacceptable my friend...pardon my directness.
This online/offline issue needs addressing........NOW!

Ed wrote:
In this case the reason is to be found in the network. At various intervals the client checks its connection with the server. If the time to setup a tcp connection is greater than 20 seconds it considers the server offline. When working over the Internet it is entirely possible that it happens a tcp connection can take more than 20 seconds to establish (it is not normal but it happens). If the client is checking whether the server is online at one of these times, then it will register the BIM Server offline.

In the next version of ArchiCAD the network routines have been re-written to address non-reliable networks better.

Re: server showing up as "offline"

rob2218 — Wed, 05 Mar 2014 21:52:23 GMT

Nick!....sir....my G.S. I.T. expert?...where art thou?

Re: server showing up as "offline"

Ed_Brown — Thu, 06 Mar 2014 05:54:08 GMT

Rob,

It appears you found the right link. But for the others please look here:

http://archicad-talk.graphisoft.com/viewtopic.php?p=225802

A registry setting may work around the issue.

Ed

Re: server showing up as "offline"

rob2218 — Thu, 06 Mar 2014 15:22:30 GMT

thanks Ed.
A registry setting huh.....humm.....you know what happens when "registries" are messed with.....the entire darn program, PC, MAC everything ceases to function.

I guess what I'm looking for is a fellow (his name was Nick Corona I believe) who ran across this similar situation with me on a former office I used to work at in D.C.

Nick was instrumentally (no wait...VITALLY) important in helping us work out this problem.

Ed, could you elaborate a bit more on the "registry" solution?
in lamens (sp?) terms if that's even possible.

Re: server showing up as "offline"

rob2218 — Thu, 06 Mar 2014 19:59:36 GMT

...well...it appears, after our AC in-house guru spoke to Nick from GS that "Java" update perhaps is once again the culprit to this "online/offline" issue......so folks...I suggest if you are having these issues....try updating your "java" application?

Re: server showing up as "offline"

Dave Brach — Wed, 16 Apr 2014 04:00:54 GMT

I am still occasionally having this issue. At the moment I can open some files from the server and be "online" and when I open a different file I am "offline". I am not sure what a "less reliable" network is, but my server is now connected to my business class internet at my office and I am trying to access it from home. Seems like a simple task, but alas, I am not able to work. Would be nice to have a solution to this.

Re: server showing up as "offline"

Dave Brach — Fri, 18 Apr 2014 14:39:54 GMT

Even when online, I have a problem in the "get content" phase. I sat waiting for about 10 minutes downloading data with no results. I thought maybe the file size was too large, so I tried the smallest file on my server (25mb) and I got the message "error happened when connecting to project". Accessing files works fine when I am sitting next to the server machine at the office, but remote access is currently non-existent for me.