topic Re: ArchiCAD 17 prompting for authentication to file server in Teamwork & BIMcloud

ArchiCAD 17 prompting for authentication to file server

Anonymous — Mon, 02 Jun 2014 12:07:10 GMT

Hi all,

We've been having an annoying issue with ArchiCAD 17 for a while now - AC will constantly prompt for other user's username/password when opening some teamwork projects. The username fields are pre-populated with other user's username, entering my own username and password works, but checking the keychain checkbox doesn't work so this comes up every time the project is re-opened.

The prompt can also be canceled with no error message, but I'm not sure what the side-effects of that might be.

Anyone else seen this kind of behaviour and if so, have you find a way to solve it?

Re: ArchiCAD 17 prompting for authentication to file server

Ed_Brown — Tue, 10 Jun 2014 19:33:59 GMT

Is your work environment using network home folders for clients?

This sounds like a mount point was needed by ArchiCAD to view a file and it submitted a request to the mac operating system for this mount point. The OS had noted who last opened that mount point and pre-filled the dialog.

If I understand your issue correctly the dialog that is popping up is a Mac dialogue.

Re: ArchiCAD 17 prompting for authentication to file server

Stuart Smith — Mon, 30 Jun 2014 16:03:01 GMT

We are having the same issue. It is EXTREMELY irritating!

It happens anytime someone places an external drawing, like a .pdf, .dwg, and also with hotlinked modules.

With external drawings, the message goes away if we break the link and embed them. With the hotlinked modules that is obviuosly not an option.

Our Work Environments all use the recommended local cache folders.

Our file server is SMB, could it be related to that?

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Tue, 29 Jul 2014 07:48:52 GMT

Ed wrote:
Is your work environment using network home folders for clients?

Nope, home folders are all local to each workstation.

Ed wrote:
This sounds like a mount point was needed by ArchiCAD to view a file and it submitted a request to the mac operating system for this mount point. The OS had noted who last opened that mount point and pre-filled the dialog.

Sounds logical except how would the OS of the local machine know what username was usesd to mount a share on another workstation? This information must be coming from ArchiCAD somehow. Furthermore, the share is already mounted and all references should work fine, as simple absolute paths. Shouldn't AC just refer to all linked drawings using the mounted path (/Volumes/XXX)?

Ed wrote:
If I understand your issue correctly the dialog that is popping up is a Mac dialogue.

Correct.

This happens with both 10.8 and 10.9 clients, regardless of what protocol we use to connect to the server (SMB or AFP).

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Tue, 05 Aug 2014 07:09:47 GMT

This is still very much an issue for us. It seems that simply canceling the prompts is not a good idea since some external references don't show up correctly then.

We always use absolute paths for external references, the paths that AC is trying to access are available, everything looks OK, but still AC says the references are unavailable and tries to connect to the server as a different user.

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Tue, 19 Aug 2014 13:25:10 GMT

This issue seems more prevalent with clients running OS X 10.9.x

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Wed, 28 Jan 2015 19:00:25 GMT

We have this same issue. Every person in the office, once they've launched ArchiCAD, gets connected to the File Server as Meghan.

Even in Excel or other unrelated programs! Only happens once ArchiCAD has launched.

My guess is it's related to how the library files were uploaded. Would love a solution!

Re: ArchiCAD 17 prompting for authentication to file server

Laszlo Nagy — Wed, 28 Jan 2015 20:05:46 GMT

BarbaraA,
Just to get the obvious out of the way:
Do you have the latest hotfix installed?
Which version by the way?

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Wed, 28 Jan 2015 22:19:39 GMT

laszlonagy wrote:
BarbaraA,
Just to get the obvious out of the way:
Do you have the latest hotfix installed?
Which version by the way?

For us this this is ArchiCAD 17 hotfix 6004. I will be installing hotfix 8000 tomorrow night, will try after that although I doubt it will help since I didn't notice any mention of this issue in the release notes.

These authentication dialogs can also pop up randomly while a project is open, not only while opening it. Sometimes they will show up while drawing which can be really distracting. I'm guessing this is why BarbaraA is seeing this while in Excel.

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Wed, 28 Jan 2015 22:52:35 GMT

Hi Lazlo,

We are at hotfix 8000 for AC 17.

Kyla Kuhnlein suggested that our libraries aren't properly configured and that we shouldn't open the BIM manager from any machine other than the BIM server itself, so we are working with our IT team to make these changes.

We are running Mavericks 10.9.5, and the BIM server is on Windows as a virtual server. Not sure what version.

Any other suggestions or information you need?

Re: ArchiCAD 17 prompting for authentication to file server

Stuart Smith — Thu, 29 Jan 2015 00:01:17 GMT

I'll just add that we are still experiencing this issue, and it is definitely caused by Hotlinked Modules in a Teamwork file.
Archicad will pop up an authentication dialog for each different user that has placed a hotlinked module in the file.

Re: ArchiCAD 17 prompting for authentication to file server

Laszlo Nagy — Thu, 29 Jan 2015 16:32:39 GMT

BarbarA and filipp,

Do you guys also have Hotlinked Modules in your TW files?
I don't think I can offer any solution so this issue will go to Graphisoft but if we can find some common denominator to these issues we can help them track down the source of the problem.

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Fri, 30 Jan 2015 11:55:10 GMT

Yes, I believe our TW projects also include hotlinked modules.

Re: ArchiCAD 17 prompting for authentication to file server

Katalin Borszeki — Wed, 04 Feb 2015 14:32:11 GMT

All,
This issue is related to the alias algorythm behaving differently in OS X 10.10 compared to previous OS versions. We were able to correct the new behavior in the next ArchiCAD18 Update which is planned to be released in March.

Until then the recommended workaround is to use "one dummy user login" to access the file server. The SMB/AFP/CIFS connection to the mounted server should be established with ONE and only one login info, and in this case the references and the hotlinks will be fine. In teamwork all users can use their own account this is only important for mounting the server!

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Wed, 04 Feb 2015 20:16:14 GMT

Thanks for the reply, Katalin, glad to hear the issue will be addressed in AC 18 (although we are not planning to upgrade the project worst affected by this).

Re: ArchiCAD 17 prompting for authentication to file server

Anonymous — Wed, 13 May 2015 11:44:24 GMT

Hello Kathlin,

Thank for your answer but I don't understand.
We have 56 Archicad licenses on line.
Our IT enviromment is and must be professionnal.
We can't accept your answer : " Use a dummy account" ????
Our IT infrasfructure is based on a Microsoft Active Directory with rights managements. Do you know that ?

We pay tens of thousands of dollars to Graphisoft to hear that ???
We want and you must find us a professional solution and not a " workaround " based of "a dummy account"

I hope you are working of a Archicad 17 patch
Have a nice day
Kind regards

Patrick
IT Manager

Re: ArchiCAD 17 prompting for authentication to file server

Katalin Borszeki — Tue, 19 May 2015 09:02:30 GMT

Hi All, this issue has been corrected in the code, and fixed in ARCHICAD 18. Since a public hotfix for ARCHICAD 17 is planned months from now, please contact me in a private message if this is presenting a serious problem for your company. Thanks