topic Re: Synchronization ERROR message - HOW TO SOLVE? in Teamwork & BIMcloud

Synchronization ERROR message - HOW TO SOLVE?

rob2218 — Fri, 02 Dec 2011 14:19:02 GMT

See error message.
GS guru's are looking into it. They say it's some sort of "LOG FILE" issue.
Anyone else get anything like this? If so, what did you do to resolve it?

Re: Synchronization ERROR message - HOW TO SOLVE?

rob2218 — Fri, 02 Dec 2011 18:21:55 GMT

For all of you who continually experience this "Synchronizing error" issue....please submit your responses to G.S. at this case number. Perhaps if enough of these get submitted....THIS issue will be fixed.

It's a bad semi-corrupted library issue and it wont allow my users to do a "SEND" to the TW BIM server file...hence rendering our project useless.

So please all...send your concerns to the CASE NUMBER you see below.
Dear Sender,

GRAPHISOFT North America Technical Support has received your e-mail. A Technical Support Engineer will review the case and will contact you shortly.
Please refer to: Case Number 091016 - REF: Attention: Craig @ GS North America - STILL HAVING "SYNCHRONIZED ERROR WITH LIBARY PART" ISSUES!
Case tracker ID:ref:00D3Mvx.5006FnQ86:ref

Thank you,

GRAPHISOFT North America Support Team

GRAPHISOFT | One Gateway Center, Suite 302, Newton, MA 02458 USA
Phone |+1 (800) 238-3992
Email | support@graphisoft.com
Web | http://www.graphisoft.com/support/archicad/USA.html
Office hours: Monday-Friday 9 a.m. to 8 p.m. Eastern Time

Re: Synchronization ERROR message - HOW TO SOLVE?

rob2218 — Fri, 09 Dec 2011 15:40:01 GMT

this issue still has not been resolved.
A user took her laptop home, deleted the TW Data folder from her laptop, rejoined the project, typed a note just to test out her TW connection from home. It worked, she was able to add information from her home location, do a send/receive from her home laptop, yet when she got back to the office, she deleted the simple note, tried to do the send/receive and this is where she got the "ERROR SYNCHRONIZATION" error.....