topic Re: BIM server refuses to stay 'started' in Teamwork & BIMcloud

BIM server refuses to stay 'started'

Anonymous — Mon, 26 Mar 2012 08:19:30 GMT

The bim server software keeps reverting to 'stopped'. We have no idea why. We have tried restarting the machine that the bim server is installed on with no success. Are there any log files we can interogate that might give us a clue? In the UK the clocks moved on Saturday and we wonder whether this has upset the software (our server stays on all weekend)?

We had wondered about reinstalling but are concerned this may wipe existing teamwork projects, is it possible to run a 'repair' install and maintain teamwork projects, users and libraries?

Cheers.

Re: BIM server refuses to stay 'started'

Anonymous — Mon, 26 Mar 2012 08:55:04 GMT

Potentially resolved. Seems to be running ok for last few minutes.
For what ever reason, the server PC had established two local area connections, the first was dhcp enabled (non-static ip). Have deleted (phantom?) connection leaving the non-dhcp connection and seems to have resolved issue. Weird.

Re: BIM server refuses to stay 'started'

Anonymous — Wed, 18 Apr 2012 16:34:57 GMT

Dan, I also have the same issue. But I don't quite know how to fix it the way you described. I have a wired (ethernet) connection as well as a wi-fi. But I just disabled my wi-fi and the server still stops every 30 seconds.

FYI: My BIM server and Archicad have been updated to the latest Build 3602. I've also looked up other threads on this. People mentioned changing the "Messaging port" but I don't want to mess with it unless I know that's really my problem.

Re: BIM server refuses to stay 'started'

NCornia — Thu, 26 Apr 2012 04:51:21 GMT

Please take a look at this article that poses some likely solutions: http://www.archicadwiki.com/Teamwork/BimServerStopsRegularly It is very rare that one of these items does not resolve the matter.

As for Dan G's earlier question about whether a Repair on the BIM Server will disrupt the Teamwork Projects, Users, (Roles) and Libraries, the answer is no. It is safe to run a Repair from the installer as long as you then re-apply any Hotfixes you had installed before.

Best regards,

Re: BIM server refuses to stay 'started'

Anonymous — Thu, 26 Apr 2012 07:49:54 GMT

Thank you for the clarification on bimserver repair.

We never did get to the bottom of why the PC had established multiple ethernet connections, but the second one has not reappeared. As for the wifi vs. ethernet issue unfortunately i can't be of much help because we didn't have to tackle this ourselves, so didn't learn a great deal about it. I hope the guide posted by NCornia solves your problem. Gd Luck.

Re: BIM server refuses to stay 'started'

Anonymous — Thu, 26 Apr 2012 16:21:32 GMT

mymyly wrote:
Dan, I also have the same issue. But I don't quite know how to fix it the way you described. I have a wired (ethernet) connection as well as a wi-fi. But I just disabled my wi-fi and the server still stops every 30 seconds.

FYI: My BIM server and Archicad have been updated to the latest Build 3602. I've also looked up other threads on this. People mentioned changing the "Messaging port" but I don't want to mess with it unless I know that's really my problem.

I was having a similar issue with my Windows 7 BiM. . .on a whim, I updated the Java plugin and it's been running fine for me.

Re: BIM server refuses to stay 'started'

Achille Pavlidis — Tue, 12 Mar 2013 11:55:25 GMT

Hi, we are experiencing the same problem.
None of the solution proposed on the wiki seem to work.

nslookup gives this message: server can't find grafpa.server: NXDOMAIN

We have binded the 2 ethernet ports of the server, and doing a Google search I found that this is a bind related problem...

any suggestions?

Re: BIM server refuses to stay 'started'

Anonymous — Thu, 21 Mar 2013 17:06:47 GMT

Hello
We experienced the same problem.

I read all possible articles in forum and archicadwiki. Checked and done many tests as per requirements, suggestions.

After spending whole day in experiments I decided to re-install BIM server. This is not that much easy as it is written in official instruction. Problem is that you need to solve conflict with java version and configuration. So what I tried is:
1. uninstalled all versions of java from server
2. cleaned registers and all temp files from server
3. restarted server machine
4. installed java 6.32
5. restarted machine
6. and what a surprise? BIM server works w/o necessity to be re-installed

Re: BIM server refuses to stay 'started'

Marton Kiss — Mon, 25 Mar 2013 10:28:26 GMT

Zohrab,

our BIM Server uses Java for its messaging server component, but should run well even with Java 7 only (without Java 6). As our current installers/uninstallers require Java 6 having that installed is highly recommended.

There is one other issue we recently discovered: for example if I have Java 7 and 6 installed and I uninstall Java 6, Java 7 will not work completely. The re-installation of Java 7 is required to sort things out. We are currently still investigating this, but I wanted to give you guys a heads up.

Marton

Re: BIM server refuses to stay 'started'

Marton Kiss — Mon, 25 Mar 2013 10:31:41 GMT

Achille wrote:
any suggestions?

Achille,

Does your BIM Server regularly stop or is it more like a connectivity problem from the client side?

Thanks,
Marton

Re: BIM server refuses to stay 'started'

Anonymous — Mon, 25 Mar 2013 13:37:03 GMT

Marton wrote:
Zohrab,

our BIM Server uses Java for its messaging server component, but should run well even with Java 7 only (without Java 6). As our current installers/uninstallers require Java 6 having that installed is highly recommended.

Marton

Marton,

our BIM Messaging Service was not able to start even manually with both versions of Java (6 & 7) installed. Only after full uninstall of both Javas and re-installation of Java 6.32 BIM Server is working well now.