topic Re: Message Alerts not showing in Teamwork & BIMcloud

Message Alerts not showing

Anonymous — Mon, 26 Nov 2012 13:46:41 GMT

Has anyone else experienced teamwork requested and message alerts not showing or being registered?

The only way I can 'download' them and see requests is to close the file and re-open.

Another team member was forced to force me to leave the project a day or two just before this started happening.

The show new message alert option is checked.

Re: Message Alerts not showing

Anonymous — Mon, 26 Nov 2012 18:39:33 GMT

Hello,

Check if the bim server and all the
users have the same Java version.

Re: Message Alerts not showing

Anonymous — Tue, 27 Nov 2012 09:10:40 GMT

I've just ran round the office and updated everyone's Java and still no messages 😞

Re: Message Alerts not showing

Ed_Brown — Tue, 27 Nov 2012 09:59:06 GMT

You might find that going offline/online with the teamwork palette will also get those backlogged messages to appear. This appears to be an issue that we are investigating with the messaging server.

The least obtrusive method to get them sent and to get message sending reliable again is to restart the messaging server see screen shot below. (You can also stop and restart the BIM Server Application)

Re: Message Alerts not showing

Anonymous — Tue, 04 Dec 2012 16:01:39 GMT

Ed Fixed it completely. Many thanks. Apologises for not replying sooner.

Re: Message Alerts not showing

Mats_Knutsson — Mon, 14 Jan 2013 12:03:58 GMT

Neat trick Ed! Thanks!
We the same java and the messaging server restart we are now messaging like crazy but there is one user that don't get the post it pop up, (she gets the message). Show new message alert is enabled in TW. Will try some restarts.
/Mats

Re: Message Alerts not showing

Mats_Knutsson — Wed, 16 Jan 2013 16:46:22 GMT

I have one user that can't recieve messages (they don't show) but can send messages fine... Messages sent to this person only show up in the log after closing and reopening the project. Bugs me mad.

/M

Re: Message Alerts not showing

Anonymous — Wed, 16 Jan 2013 16:54:29 GMT

Mats

Have you had the user leave the project and re-join?

Re: Message Alerts not showing

Mats_Knutsson — Thu, 17 Jan 2013 07:58:31 GMT

tlodge wrote:
Mats

Have you had the user leave the project and re-join?

Yup, also did a reinstall with no luck.

We have modules 13,14,15 and 16 on the same BIM server. Strange though that it works for most of us!? Well, works is not completely true. It's kind of random. Some messages appear after a week, some not and some perfect.

I just removed module 13 and will create a new BIM-server for testing. Need to get this sorted out.

Re: Message Alerts not showing

Mats_Knutsson — Mon, 21 Jan 2013 13:58:01 GMT

I created a new BIM server only for AC16 projects and now the message pop up shows. However, like aknowledged in an earlier post as a bug, the high priority alert messages doesn't stay on screen. I hope the bug is corrected soon.

Mats

Re: Message Alerts not showing

Mats_Knutsson — Tue, 16 Apr 2013 08:16:45 GMT

Now the disappearing messaging issue surfaced again... Crap. I restarted the messaging server and we'll update to the new hotfix asap but this issue has been happening with AC14-AC16 with various hotfixes which makes me think updating to the newest version won't matter. I'm more suspicious about our network...
/M

Re: Message Alerts not showing

Anonymous — Mon, 22 Apr 2013 17:18:27 GMT

Mats,

We've got similar problem, some V16 projects got OFFLINE very often. Restart BIM Server, Message Server, Re-share project are temporary work-arounds. The OFFLINE will come back.

I've noticed that this issue has just appeared after upgrading BIM Server V16 to include V15 & V16 projects. So, I asked our IT to move V16 projects to another BIM Server ... it works. At least that problem hasn't been come back up to now.

Re: Message Alerts not showing

Eduardo Rolon — Mon, 20 May 2013 21:04:22 GMT

I am stuck with the Messaging Problem too. Switching to Offline and then Back will show the messages.

No idea were to restart the messaging service in Mac OS X Server.

All Macs using the same Java version.

Re: Message Alerts not showing

Anonymous — Tue, 21 May 2013 00:15:04 GMT

ejrolon wrote:
I am stuck with the Messaging Problem too. Switching to Offline and then Back will show the messages.

No idea were to restart the messaging service in Mac OS X Server.

All Macs using the same Java version.

ejrolon,

Restart BIM Server may restart the messaging service and other services as well?

Re: Message Alerts not showing

Anonymous — Wed, 17 Sep 2014 06:11:39 GMT

Hi Ed,

Silly question - but how do you bring up that 'services' dialogue box/window?

We are working on Macs - so would it be different?

Thanks.

Re: Message Alerts not showing

Eduardo Rolon — Wed, 17 Sep 2014 11:22:52 GMT

This refers to AC16 Teamwork and if I remember correctly was fixed on a following update. The services mentioned are for Teamwork and you will open them logging in to your TW Server using the browser. There you can turn oon or off what you need.

Re: Message Alerts not showing

Anonymous — Thu, 18 Sep 2014 03:03:28 GMT

Still no luck finding the browser.
We can log in to a browser for 18 - but not for AC17 Bim Server (which is where we are experiencing the issue).

Have checked Java and we are all on the same update.

Re: Message Alerts not showing

Eduardo Rolon — Thu, 18 Sep 2014 11:02:07 GMT

In 17 you don't use the Browser to manage the BimServer you use BimServer Manager program that should be installed in your Application/Program Folder ->Graphisoft