topic Re: Help! Installed new hotfix and BIM server doesn't launch in Teamwork & BIMcloud

Help! Installed new hotfix and BIM server doesn't launch!

Achille Pavlidis — Thu, 10 Jun 2010 15:11:03 GMT

Hi,
i installed the new hotfix (build 3600) on all computers and the server (mac mini server), and know the BIM server manager does not launch!
I click on the icon, and nothing happens!

Also, the directory hasn't been updated like it says here:
http://www.graphisoft.com/support/archicad/downloads/ReleaseNotes/AC13-3259to3600-ReleaseNotes.html
but the application has been updated.
What to do?

Re: Help! Installed new hotfix and BIM server doesn't launch

Erika Epstein — Thu, 10 Jun 2010 15:26:23 GMT

Try running the update again.

From the release notes:
For ArchiCAD or Standalone BIM Server Manager:

* If you have multiple copies of either ArchiCAD or the standalone BIM Server Manager on your machine, then the installer will automatically find one copy. If you want to update a different instance, you can use the "Browse" button to locate it. You will need to run the installer multiple times to update each copy of ArchiCAD / BIM Server Manager.
* If the installed ArchICAD or standalone BIM Server Manager is found to be not up-to-date, you also have the option not to update it: click “Don’t update [program] now.”

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Thu, 10 Jun 2010 15:32:29 GMT

I did and i get the message that the BIM server manager has been updated.

If I re-install the application i will lose all user and project data i presume... correct?

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Fri, 11 Jun 2010 06:49:50 GMT

Any help greatly appreciated!!!

The BIM server Control Center application doesn't launch at all, the BIM server manager opens but doesn't find any BIM server running. When i open a TW project, it says "Working in Offline mode" and doesn't find servers.

The BIM server hierarchy hasn't been update like it shows on the Release Notes.

What will happen if i re-install the BIM server? I will lose all project and users data?

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Fri, 11 Jun 2010 11:51:16 GMT

Problem seems pretty serious...

I have re-installed BIM server, and when installing hotfix 3600, at the end of the process i get message: "BIM server registering has failed"

Re: Help! Installed new hotfix and BIM server doesn't launch

AndorSzoke — Fri, 11 Jun 2010 12:51:47 GMT

Dear Achille,

Sorry for the inconveniences. I will contact you soon about the information that we need so that we can solve the issue and find the causes.

Best regards,
Andor

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Fri, 11 Jun 2010 12:54:34 GMT

OK... now i'm seriously angry.
It seems that the new BIM server doesn't work with Mac OS X 10.6!

From the "About GS BIM Server.html" file which has been installed i read:
"SYSTEM REQUIREMENTS

Macintosh®

Software

Mac OSX 10.5, 10.6,
Mac OSX Server 10.5"

That's it.

I have to downgrade Archicad back to the previous hotfix!!!

Great!
Thanks Graphisoft...

Re: Help! Installed new hotfix and BIM server doesn't launch

Ed_Brown — Fri, 11 Jun 2010 15:06:10 GMT

No,

You do not need to return to an earlier hotfix. We support 10.6. I confess, I overlooked that number when I was checking the readme. I am the guilty person. We support 10.6 server!

Something else is wrong and we will get you up and running.

Ed

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Fri, 11 Jun 2010 15:26:04 GMT

I have tried every single way to install and update the BIM server to the build 3600.

There is no way.

Upon installing the hotfix 3600, those 3 graphisoft files are deleted: see screenshot.

I have been forced to downgrade to build 3259.

Re: Help! Installed new hotfix and BIM server doesn't launch

Greg Kmethy — Fri, 11 Jun 2010 16:41:52 GMT

Achille,

You can re-install the BIM server. First run the un-installer - it will ask you if you want to keep the projects and users. Select this. Restart the computer after uninstall. Then, when you install it again, the installer will find the existing project and user database and will ask if you want to load these. Go for it then install the new Hotfix.

To be on the safe side, make a copy of the project folder before you start the process. The project folder is the folder you have specified in the BIM Server preferences.

Sorry for the mistake in the System Requirements. The on-line System Requirement has this right:
http://www.graphisoft.com/support/archicad/system_requirements/

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Sun, 20 Jun 2010 08:34:57 GMT

I am having the exact same issue as Achille explained.

Can somebody confirm weather or not gkmethy's suggestion of un-installing and re-installing the BIM Server actually fixes this problem?

Any advise greatly appreciated, as you can imagine the entire office is affected by this down time.

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 00:43:28 GMT

I have just done the uninstall and reinstall and at no time did the installer:

"find the existing project and user database and will ask if you want to load these."

I need some help on this urgently!!!!

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 01:37:33 GMT

I went ahead and tried the update and got the "registration has failed" error again..........

Jaw tensing, blood starting to boil, anger rising.....

What is going on?

Someone please help me.

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 02:48:09 GMT

Went through the process again.........

Again I was not asked by the installer to:

"find the existing project and user database and will ask if you want to load these."

And when I tried the to install the update I was given the "BIM Server registering has failed" message.....

Graphisoft what have you got for me........

Help....

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 06:17:02 GMT

So I gave up on trying to get the update to work.

Uninstalled and reinstalled all ArchiCADs, BIM Servers and BIM Server Managers on 2 machines...........The server machine and my remote machine.

So ArchiCAD is all back up and running....

Now im trying to sign into our existing TW projects, all of which are located in the Default Project Folder, all were created before the attempted update. They show up in the list of projects when I try to sign in from my remote machine, but then it gives me "Project not found on server......" when I try and sign into them

Also they do not show up in under projects in the BIM Server Manager - Projects list.

So it looks like they need to be relinked to the BIM Server, but I have no idea on how to do this.

Does anyone have any ideas or suggestions?

Thanks,

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Achille Pavlidis — Mon, 21 Jun 2010 06:19:14 GMT

Hi Mike,

the problem on my side has been solved by Graphisoft, with a standalone AC 13 installer directly to build 3600.

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 10:25:53 GMT

I'd like to thank Graphisoft for getting back to me so fast on this problem........

Several posts in this forum thread, private messages directly to gkmethy, and for what? NOTHING!!!!! Not a single response.

Hotfix 3600 is a failure that will cost people too much time and money.

Thanks Graphisoft.

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

AndorSzoke — Mon, 21 Jun 2010 11:45:57 GMT

Hi Mike,

Sorry for not being faster with your issue. My colleague Ed Brown contacted you in private message at this point. I am really sorry for the problems occurred with your BIM server installation. It turned out that the installer runs into a problem on MAC's if the user who is doing the installation is not a Local User and now we know that there is a work-around on how to avoid this problem before the installation. Here you can find the work-around:

http://www.archicadwiki.com/Bugs/HotfixingAC13BimServerOnMacRequiresLocalUser

In your case however we need to handle the issue in some other way because the workaround does not work if once was run without the work-around. My colleague will help you with it.

Best regards,
Andor

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Mon, 21 Jun 2010 11:59:49 GMT

May have been handy to know all this before.

Yes your colleague has contacted me and I have replied to him.

Thank you,

Mike

Re: Help! Installed new hotfix and BIM server doesn't launch

Anonymous — Tue, 29 Jun 2010 07:55:16 GMT

Hi,

I am having a similar problem to Mike above:

So I gave up on trying to get the update to work.

Uninstalled and reinstalled all ArchiCADs, BIM Servers and BIM Server Managers on 2 machines...........The server machine and my remote machine.

So ArchiCAD is all back up and running....

Now im trying to sign into our existing TW projects, all of which are located in the Default Project Folder, all were created before the attempted update. They show up in the list of projects when I try to sign in from my remote machine, but then it gives me "Project not found on server......" when I try and sign into them

Also they do not show up in under projects in the BIM Server Manager - Projects list.

So it looks like they need to be relinked to the BIM Server, but I have no idea on how to do this.

Does anyone have any ideas or suggestions?

Thanks,

Mike

I have managed to upgrade all clients to build 3600, as well as the BIM Server (Second Edition BIM Server for ArchiCAD 13). The remote BIM Server managers see the BIM Server, as do the ArchiCAD clients - Thats for the good news!

The bad news is that despite pointing the Second Edition BIM Server to the correct project folder this is not populated with the projects contained in it (created by the First Edition BIM server).

How do I fix this issue?

This is urgent!

Many thanks in advance for your help.

J