topic Issues (DNS??) running AC13 TW2 in Teamwork & BIMcloud

Issues (DNS??) running AC13 TW2

Anonymous — Thu, 19 Aug 2010 12:09:30 GMT

Hi,

I am running into an issue where the AC13 TW2 module not maintaining clients 'online'.

When clients try to reconnect (deselecting 'Working Offline' in the TeamWork menu) the client makes an attempt, is connected for a few seconds and then shows the 'Offline' status.

Using 'Check connections' tool everything shows up green (OK).

This started happening after the ArchiCAD 14 install, which incidentally is working fine!

Any ideas how I can troubleshoot this?

Many thanks in advance for your help.

J

Re: Issues (DNS??) running AC13 TW2

Graham Whipple — Thu, 19 Aug 2010 16:13:50 GMT

We are currently having the exact same problem in our office. AC14 TW2 is working fine, but today we've noticed we cannot access any AC13 TW2 files and work in online mode.
As described we can toggle to "work offline" and toggle back to online mode. We stay online for a short period, just enough to send and receive. Then we are forced offline again.

Up until at least the end of last week we were working successfully (I believe) with both AC13 and AC14 TW2.

What is happening here?