topic Re: BimCloud Classic For AC21 & AC22 Projects in Teamwork & BIMcloud

BimCloud Classic For AC21 & AC22 Projects

Christophe Fortineau — Wed, 05 Jun 2019 07:04:50 GMT

Hi

Today I work in a French Architecture Agency
We work with AC22

We work allways with our Bimcloud classic into our agency
It deals with a BimCloud 2018 to recieve AC21 projects

I had and I want to collaborate by this way by AC22 project
Today I can't install a new BimCloud Classic to recieve AC22 cause BimCloud 2019 crash during the installation and I don't find any BimCloud 2018 into the Graphisoft Website

The screen capture about the crash :

Any Ideas ?

Re: BimCloud Classic For AC21 & AC22 Projects

Noemi Balogh — Thu, 06 Jun 2019 14:59:29 GMT

Hi everyone,

I contacted Christophe in a private message and had a remote session with him today.

We suspect that his mac is running on Parallels Desktop (https://www.parallels.com/eu/), which is not supporting technology behind BIMcloud Configurators, called Electron (https://electronjs.org/).

We recommend you to not use BIMcloud Basic or BIMcloud with Parallels Desktop due to certain incompatibility issues with technology used by our programs.

In case you experience something similar, please contact your local GRAPHISOFT represent for support.

Kind regards,

Re: BimCloud Classic For AC21 & AC22 Projects

Christophe Fortineau — Thu, 06 Jun 2019 15:36:44 GMT

I've no local GRAPHISOFT represent for support in France > Thank you a lot about your precious help and
your great sympathy !

I use another computer to share the BimCloud Server Screen
I d'ont know if it deals with a parallel desktop

Finaly I think it might be good to learn more about my installation to understood my request :

Computer informations (Local BimCloud server - Classic) :

Nom du modèle : Mac Pro
Identifiant du modèle : MacPro5,1
Nom du processeur : 6-Core Intel Xeon
Vitesse du processeur : 3,46 GHz
Nombre de processeurs : 2
Nombre total de cœurs : 12
Cache de niveau 2 (par cœur) : 256 Ko
Cache de niveau 3 (par processeur) : 12 Mo
Mémoire : 64 Go
Version de la ROM de démarrage : MP51.0089.B00
Version SMC (système) : 1.39f11
Version SMC (support pour processeur) : 1.39f11
Numéro de série (système) : 3U042000HFN
Numéro de série (support pour processeur) : J50330429BH8A
UUID du matériel : 328EF732-9D0A-5D3F-9F89-D753FA8E5B37