topic Re: BIM Server doesn't work in Teamwork & BIMcloud

BIM Server doesn't work

Anonymous — Wed, 18 Nov 2009 12:56:24 GMT

Hello,
about this new technologie the first problem for me is:
BIM Server doesn't start.
Mac Xserve Intel-quad 2,66 Ghz
MAC OS X 10.6.2 server

Uninstalled and reinstalled.
Changed service ports.
Changed multiple IP.

NO WAY.

Any suggestion?
Thank a lot

paolo
www.archicura.it

Re: BIM Server doesn't work

Anonymous — Thu, 19 Nov 2009 02:41:31 GMT

I have the same problem with a brand new and cute Mac Server Mini which ships with Snow Leopard Server Software.

First, the management port conflicts with something,...

so it needed to be changed...

The problem is that the BIM server stops on it in about 10 seconds...

after showing it running if stimulated by the Start Server button...

as a consequence after logging in the status goes offline...

after 9 sec of being stimulated with the 'Check Connection' command...

If one is fast enough one can hit the send and receive in that slice of time, but if the BIM server libraries not cached on the computer they are marked as unavailable.

It's a brand new server and the client had great expectations about the BIMServer (in a small office), it's hard to explain why the great concept doesn't work.

Re: BIM Server doesn't work

Anonymous — Thu, 19 Nov 2009 03:28:11 GMT

addendum:

if I join from another computer as another user, the BIMServer Libraries
should be downloaded and cached locally, but they don't seem to be available:

even though they can be reserved and what not...

This might be some other problem?

Re: BIM Server doesn't work

Anonymous — Fri, 20 Nov 2009 15:16:47 GMT

I never could get the BIM Server to run on our server as well. I ended up setting up a separate machine to run the BIM server. I made it a headless machine that I can control by screen sharing.

Re: BIM Server doesn't work

Greg Kmethy — Fri, 20 Nov 2009 15:58:24 GMT

Ferenc,

We have seen the server stopping problem in cases where:
- mail server name includes "_" character
- An account name in the BIM Server preferences includes a "%" character
- There is a DNS (Domain Name Server) name resolving error in the Network
- There is no DNS in your in your Mac Network, and there is no IP address-Name resolving configured in the 'Host' file of your Mac BIM Server.

In a small network your router may serve as the DNS Server, in which case make sure that your BIM Server machine is assigned a static IP Address within your office network and the corresponding name is defined in the DNS.

We have seen cases when the same computer was used as a Mac at times, and as a Windows machine at other times, which resulted that to the same Mac Address (the network card identifier) there was two different IP addresses and two different names registered in the DNS. That can cause the start/stop problem.

The library problem can very easily be also DNS related: Two clients connect to the BIM Server in two different ways (through different IP address, for example) E.g. one client in the office accesses the BIM Server via an internal IP address, and an other remote user via an external IP address. In this case one of them will not see the libraries. To avoid this, make sure that al the clients (whether local or remote) refer to the BIM Server via the same name, and that the name is correctly resolved by the DNS

Re: BIM Server doesn't work

Anonymous — Fri, 20 Nov 2009 17:20:32 GMT

the IP address is static, and it was...

However there is an update, after updating from server sw 10.6 to 10.6.2 and start over, restart the clients, etc., the server ran yesterday alll day, and the clients seem to stay online.

So it is almost running...
The library problem still remains, in the teamwork project missing objects everywhere, and the libraries marked 'Unavailable'

Interesting that in the Manage BIMServer libraries dialog the libraries seem to be available, moreover, the selected libraries could be Extracted without any problem.

Hacking the host file might be the way to go, I did it on my iMac, but didn't do that on the others (sudo nano etc/hosts ... and it reminded me that you got to have a non-empty used password with admin rights), so I will check that out, although it is weird that the server can be found via the fixed IP address, the server could only serve those libraries if the hostname is set in the hosts file....

The router DNS table is outside of my responsibility at this client, and every change in the router requires negotiaton and asking favor- I guess that should be common pattern for the BIMServer administrators.

I will post an update after hacking the etc/hosts file...

Re: BIM Server doesn't work

Anonymous — Fri, 20 Nov 2009 18:05:33 GMT

Update:

it worked:
sudo nano /etc/hosts
added the mac mini server entry (192.168.3.5<tab>wamini)
and now it works.

next step: set up a dell laptop and test, and test from the outside world (via dyndns)

Still interesting that although server address as dotted IP woks, the dns entry has to be there...

Thank George!

Re: BIM Server doesn't work

Anonymous — Fri, 20 Nov 2009 18:07:42 GMT

I meant to say :

Thank you, Gergely!

Re: BIM Server doesn't work

Karl Ottenstein — Fri, 20 Nov 2009 18:37:09 GMT

Hi Ferenc,

As you've seen, the hosts file acts as a mini DNS.

The server can be accessed by any number of names and addresses - local IP, public IP, public DNS names (any number of them), local DNS names (any number of them) ... all resolve to the same server. So, the Server Manager will see all that is on the server with any of those methods. But the PROJECT stores the exact name or address used to load the libraries into Library Manager ... and it is that name or address that ALL joined team members must use in order to see the libraries.

If only one team member joins via one of the other names or addresses, he/she will see the libraries as missing. If that member then deletes the libraries, and then browses to the serve and adds them all back, they will look good on his/her machine. But, the minute he/she sends/receives, the libraries will appear to be broken for all other users.

What we really need - and I'm sure Graphisoft is polishing all of these things - is a mechanism so that when someone attempts to join a project, if they browsed to the server under a different name/address than is used by the loaded libraries for the project being joined, that they are prevented from joining...and are instead automatically redirected to the proper name/address that will result in correctly loaded libraries.

Regards,
Karl

Re: BIM Server doesn't work

Anonymous — Fri, 20 Nov 2009 18:51:45 GMT

I can live with the rule that DNS has to be resolved even if the server can be found via the dotted IP address.

Ideally IF the BIMserver libraries are accessible and downloadable from a client, the Library caching should NOT fail. When somebody is using the uploaded BIMserver libraries from that on the BIMServer's responsibility should be serving the libraries for the local cache. That would be more elegant than working with two access methods.

But I think -once it's been noted- it is no problem (unless there is a crossplatform consequence).

Re: BIM Server doesn't work

Anonymous — Tue, 09 Feb 2010 17:20:32 GMT

We are having the same issue.

BIM Server (Build 3235) installed on Mac OS X Server 10.6.2. Mac OS X 10.5 and 10.6 Clients using ArchiCAD 13 (Build 3235) accessing it.

Was working very well, since November 2009. Within the last week (possibly as a result of the latest security update from Apple) we have begun having the same issue - BIM server stops every 10 seconds, checking connection or pressing 'Start Server' in BIM Server Control Centre starts it but it then stops again, making the server completely useless and locking all of our project information away on the server, again unusable.

I have tried, uninstalling, reinstalling etc etc but still have the same issue.

There are no users with % in the name, the mailserver is mail.djdgroup.co.uk and so does not contain _, and the server name xserve.djdgroup.co.uk is fully resolved and reverse DNS lookup works fine.

Any suggestions please - this is a major issue.