topic Re: Library content not visible n Teamwork when working offl in Teamwork & BIMcloud

Library content not visible n Teamwork when working offline

Anonymous — Tue, 02 Feb 2010 09:17:57 GMT

We have a problem on two workstations that runs ArchiCAD 13 TW projekts. If they open a project without connection to the BIM server (offline) all libraries are missing. It seems as that they can´t read the library content from the local TW Data folder when they are offline. On my machine it works fine though. We have XP on my machine and XP and Vista where the proble occurs. The problem occurs on any project and independent of the ArchiCAD user. I have checked the path for TW Data under work environment- Special folders and it is ok. We have tried to leave the project, empty the TW Data foler and re-join and then close the project ant then open without connection to the BIM server (by pulling out the network cable) but all libraries are still missing. I have also tried with 'Choose Location' under Work Envirnment -Special folders -Team Work Data folders and created a a new TW Data folder in another location but it does not help. The content in the TW Data folder seems identical on the different machines so writing to the folder seems to work but reading the libraries does not on two out of three clients. Anyone that has an idea what is going wrong?

Re: Library content not visible n Teamwork when working offl

Ben Cohen — Tue, 02 Feb 2010 12:38:48 GMT

I reported this same problem to GS Australia last week. It is happening with both Mac and PC for us, so it is not OS specific. Some machines seem to work OK but most show the libraries as 'Unavailable' instead of 'offline'.
I think it may have something to do with using the IP address of the BIM Server instead of the full networked computer name, but I am yet to confirm this 100%. If this is the case, I am sure it is not the intended outcome. ( in other words, a bug).

Re: Library content not visible n Teamwork when working offl

Anonymous — Tue, 02 Feb 2010 13:29:05 GMT

Thanks Ben, Do you now if you're using the networked computer name or the IP address?

I was looking in the xml files found in the TW Data folders (LibraryCacheFolderWrapper.xml and CacheInfo.xml) and found out that om my machine the server name was identical in both files but on the other two machines the server name had the extension .plusshus.se in the file CacheInfo.xml. I've chenged these and tried over again but the problem reamains.

We did not have this problem (at least nobody complained about it) before the hotfix was installed. Do you have the hotfix installed as well?

/Regard Leif

Re: Library content not visible n Teamwork when working offl

Ben Cohen — Tue, 02 Feb 2010 13:34:10 GMT

We have the hotfix installed yes.
We have 26 machines and I am yet to go through them and see which are using IP and which are using the computer name. (busy at the moment - praying the BIM server does not go down!) I will have a look tomorrow.

Re: Library content not visible n Teamwork when working offl

Anonymous — Thu, 04 Feb 2010 08:14:17 GMT

Anyone that knows why all libraries are missing for some workstations when they are offline but they have no problem when they are online?

It's a pain since it makes it impossible to work without a network connection, i.e. while travelling or working from home. All suggestions are appreciated.

Re: Library content not visible n Teamwork when working offl

Erika Epstein — Thu, 04 Feb 2010 15:51:18 GMT

It sounds like the libraries were not downloaded from your BIMserver correctly.

Re: Library content not visible n Teamwork when working offl

Anonymous — Fri, 05 Feb 2010 07:57:43 GMT

Hi Erica, and thanks for your input.

I've compared the content of the TW Data folders on the workstations that have problems with the content on my machine (I don't have this problem) and the libraries are the same.

What confuses me is that it works when they are working online but not offline... My understanding is that the libraries in the TW Data folder is used in both cases

Re: Library content not visible n Teamwork when working offl

gkovacsp — Fri, 05 Feb 2010 09:28:51 GMT

The online/offline status of the server should not have any effect on the libraries already donwloaded to the local data folder. Libraries are always loaded from local data and synced with the server during every S&R.

It would be good to compare the content of the Local Data folder between the working and non working computers.(including the content of the library xml file).

If there is no difference, probably a total - maual - cleanup of this folder might help (make sure all changes are sent to the server prior deleting everything).

Re: Library content not visible n Teamwork when working offl

Anonymous — Fri, 05 Feb 2010 09:52:28 GMT

Hi and thank's that you're trying to help me out on this... It's still not working though...

I've tried to remove the TW Data folder and rejoined while online so that the TW Data folders have been re-created but the problem with missing libraries remains when they open the project without a connection to the server.

I opened the xml files found in the TW Data folders (LibraryCacheFolderWrapper.xml and CacheInfo.xml) and found out that om my machine (on this workstation I have no problem) the server name was identical in both files but on the other two machines the server name had the extension .plusshus.se in the file CacheInfo.xml. Why is it different and how is this information used by ArchiCAD?

I am working from a different location than the other two but we work on the same projects.

Re: Library content not visible n Teamwork when working offl

gkovacsp — Fri, 05 Feb 2010 09:59:15 GMT

Is that possible, that on your computer you added the server manually entering its address, while the other users on the other computers did not add the server manually, just picked the server from the list, which already (automatically) had the server listed.

The Discovery system provides this kind of service, the server is "shouting" on the network that "here I am". The ArchiCAD clients hear this and automatically add it to the list of available servers.

The address provided using this discovery service usually contains the company domain as well - like "computername.plusshuss.se", while when someone adds the server manually it is enough to enter the "computername".

Re: Library content not visible n Teamwork when working offl

Anonymous — Fri, 05 Feb 2010 10:08:51 GMT

It's possible that I added the server manually in some way since I started using the TW functionality a month before the other two BUT I do not know how and where this is defined on the client machines (can you help me on that ) I thought that the server name only was defined in the server configuration where the BIM Server is installed.

(I initially had a BIM Server installed locally on my machine to begin with for testing purposes but now I have uninstalled that one and is using the BIM Server the we have on a dedicated server machine)

Re: Library content not visible n Teamwork when working offl

gkovacsp — Fri, 05 Feb 2010 10:12:56 GMT

I would try the following on one of the non-working-computer:

-Leave the project
-close ArchiCAD
-clean everything from the Local Data folder
-Start ArchiCAD
-Open Teamwork project
-disregard the automatically appearing server on the list, select "Add New server"
-enter the same server name you used on your computer
-pick the project from that server
-join

check for the library issues

The above process makes sure, that the two clients use the very same access route to the server, which ensures, that the links in the project are identical.

Re: Library content not visible n Teamwork when working offl

Anonymous — Fri, 05 Feb 2010 10:56:16 GMT

Now we have tried following your instructions that but it does not help. The libraries are working fine when ArchiCAD is online but when opening the project while the machine is offline the project itself opens correctly BUT the libraries are missing. The libraries are not found if he connect the network cable and do a S&R, he needs to close and open the project in online mode for the libraries to be found again ).

I've attached a screenshot of the xml files from the newly created TW Data folder I you want to check the content.

Re: Library content not visible n Teamwork when working offl

gkovacsp — Fri, 05 Feb 2010 12:12:27 GMT

I've asked technical support to look into the case, I'm out of ideas at the moment.

Re: Library content not visible n Teamwork when working offl

Anonymous — Fri, 05 Feb 2010 12:41:32 GMT

Ok, I hope that they'll come up with something that can direct to a solution I have pasted the first part of the two xml files in the TW Data Folder below since the attachment didn't work. Does this info tell you anything?

<?xml version="1.0" encoding="UTF-8" ?>
- <Cache>
<DataVersion>4</DataVersion>
<LoginName>Björn</LoginName>
<UserName>Björn Israelsson</UserName>
<UserId>2351ADE6-62AE-4DE3-9E6B-4009804C3E50</UserId>
<ProjectName>6296 Jörnträ 153 m2</ProjectName>
<ProjectCategoryName>1-planshus</ProjectCategoryName>
<ServerName>phskecad</ServerName>
<Port>9991</Port>
-------
<?xml version="1.0" encoding="UTF-8" ?>
- <LibraryCacheFolderWrapper>
<WrapperVersion>1</WrapperVersion>
<ServerUserToFolderSize>2</ServerUserToFolderSize>
- <ServerUserToFolder>
<Server>PHSKECAD</Server>
<User>Björn</User>
<GeneratedFolderName>LIBC</GeneratedFolderName>
</ServerUserToFolder>
- <ServerUserToFolder>
<Server>PHSKECAD</Server>
<User />
<GeneratedFolderName>LIBC_0</GeneratedFolderName>
</ServerUserToFolder>
<LibraryToFolderSize>2</LibraryToFolderSize>
- <LibraryToFolder>
<LibraryName>ArchiCAD Bibliotek 13</LibraryName>
<ServerUserFolder>LIBC</ServerUserFolder>
<GeneratedFolderName>LIBR</GeneratedFolderName>
</LibraryToFolder>
- <LibraryToFolder>
<LibraryName>Plusshus objekt</LibraryName>
<ServerUserFolder>LIBC</ServerUserFolder>
<GeneratedFolderName>LIBR_0</GeneratedFolderName>
</LibraryToFolder>
</LibraryCacheFolderWrapper>

Re: Library content not visible n Teamwork when working offl

Anonymous — Wed, 10 Feb 2010 15:01:15 GMT

The problem is finally solved. Thanks a bunch for all help on this !!!

It was the server name that was making trouble. I had entered server name manually from my computer while the other two picked it from the list that was automatically generated. When we tried to change the server name on the other one it did not work anyway UNTIL Shaun at Graphisoft realized that we had a difference in capital letters and lowercase on the different machines. What makes it hard is that the dialogue box where you choose or Add new server during login does not mae a difference between capital and lower case whilst the internal workings of ArchiCAD does (maybe room for future improvements?).

So after changing server name to uppercase in Chachinfo.xml the libraries are now working even when the computer is offline!

Re: Library content not visible n Teamwork when working offl

gkovacsp — Wed, 10 Feb 2010 20:09:24 GMT

I'm glad TechSup was able to help you!