topic Re: Teamwork Bim Server in Teamwork & BIMcloud

Teamwork Bim Server

Anonymous — Thu, 03 Dec 2009 19:04:06 GMT

Please HELP
The Team Work file crashed and when I try to open a report window say:
A serious error has occurred during The Receive process.
Before you can continue editing...........
When I restore from auto save it opens again, and It ask me if I want
to Receive changes if I say Receive it goes babacko the begin. and then it goes on a loop.
If a choose Receive later it opens, but when I do send and Receive it crash again.
Please any solution????
Thanks

Re: Teamwork Bim Server

Anonymous — Fri, 04 Dec 2009 03:31:53 GMT

When it goes into the loop, "end task/force quit" Archicad.
Open AC again and choose NOT to open the autosave file
Open the TW file again. It may prompt that the TW project needs to be reloaded from the BIM server. If you get this prompt proceed with reloading from the server.

After this you should be back in business

Re: Teamwork Bim Server

Anonymous — Fri, 04 Dec 2009 19:56:59 GMT

It' is a Bug?

Re: Teamwork Bim Server

Anonymous — Sat, 05 Dec 2009 13:53:34 GMT

I really have no idea what the cause of this problem is, but it has happened on several projects for us, but no data was lost.

The only way out of the loop is to force quit and reload a fresh copy of the project from the BIM Server.

Re: Teamwork Bim Server

Anonymous — Sat, 05 Dec 2009 16:27:30 GMT

Thank you
At least we know that you do not lose pieces and parts, and you do not go into panic.
Thanks again

Re: Teamwork Bim Server

gkovacsp — Wed, 16 Dec 2009 11:56:13 GMT

Did Eric's suggestion solve your problem?

Re: Teamwork Bim Server

Anonymous — Wed, 16 Dec 2009 12:06:00 GMT

Thanks
to be interested in my question. I steel have the same problem, but with with another file.

Re: Teamwork Bim Server

gkovacsp — Wed, 16 Dec 2009 12:24:29 GMT

Please do the following:
-save a PLN from your teamwork project for backup (Especially if you have unsent changes)
-quit ArchiCAD
-locate the following folder: Documents and Settings\USERNAME\Graphisoft\TW Data (This is the folder, where ArchiCAD keeps a local cache of the projects for fast and possibly offline operations)
-you will find a cache folder there, its name starts with your project's name
-delete this folder

The next time you start ArchiCAD and try to open the same project it won't find the cache information locally and will have to reload the project from the Server

If it fixes you problem, then you can try to migrate the changes (if any) from the saved PLN to the TW Project, but your only tool is Copy/Paste now.

Let me know if this helps.

Re: Teamwork Bim Server

gkovacsp — Wed, 16 Dec 2009 12:35:10 GMT

Sorry, just realized you have no option to save the pln, since it crashes during opening the project.

In this case - if you have important unsent changes:
-stop the server before opening the project
-open the project in ArchiCAD (since the server is off, it won't try to commnicate and can't have a receive error)
-save the project as a PLN
-close AC
-delete the cache folder as described in my previous post
-start the server
join the project

If you do not have unsent changes, then simply delete the cache folder before starting ArchiCAD. Make sure you don't try to open the autosave file either.

Re: Teamwork Bim Server

Anonymous — Wed, 16 Dec 2009 14:52:54 GMT

Thank you I will try when the problem is shown up again.
Thanks again.

Re: Teamwork Bim Server

Anonymous — Wed, 16 Dec 2009 15:07:33 GMT

Please
I have another question and I don't know if this is the right place to posted it.
Can I send a Message from one team work project to a team member of another project?
Thanks

Re: Teamwork Bim Server

gkovacsp — Wed, 16 Dec 2009 15:28:38 GMT

It is not possible, unless you join that other project too.

Re: Teamwork Bim Server

Anonymous — Wed, 16 Dec 2009 15:34:27 GMT

Hi! I got this error now.
Please Help
Thanks

Re: Teamwork Bim Server

gkovacsp — Wed, 16 Dec 2009 15:58:56 GMT

The only options here are what the dialog suggests:
-save as solo
-discard changes and reload from server
I can'T tell what's the reason of the message.

Re: Teamwork Bim Server

Anonymous — Wed, 16 Dec 2009 21:15:01 GMT

If I do what the dialog suggests, I enter a loop and I can not work, even if I log on Like administrator is the same story.
This is a bug with a secret? or what?

Re: Teamwork Bim Server

gkovacsp — Thu, 17 Dec 2009 07:47:24 GMT

Try to save as PLN, then quit AC and clean cache.

Then try to Join the project again.

Re: Teamwork Bim Server

Anonymous — Thu, 17 Dec 2009 11:14:21 GMT

Thanks....................
I already did it