topic Re: Work from Home - support from the community and GRAPHISOFT in Teamwork & BIMcloud

Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Tue, 09 May 2023 09:45:29 GMT

Hello everyone,

As more and more of us need to work from home, we all face different situation we haven't done before. We might be involved in social distance in real life, but not in the digital world!

We started a new forum here (Work from Home) in ARCHICAD-Talk to discuss every aspects of working from home. This forum will be also regularly checked by GRAPHISOFT employees, including myself, so let me introduce you who I am.

My name is Noémi, and I'm part of the Professional Services Team. I work for GRAPHISOFT Headquarters since 2016.

Some of you already met me in different Teamwork / BIMcloud related topics. I graduated as an Architect, so I'm also familiar with general ARCHICAD related topics.

Feel free to start a new discussion or ask questions - I'm sure, this community - including us, GS people as well - can help you somehow!

Kind regards,

Re: Work from Home - support from the community and GRAPHISOFT

Anonymous — Wed, 25 Mar 2020 10:27:53 GMT

Ok! I'll go first.

Some of my users working from home have problem connecting to the TW-server by server name. I have to instruct then to connect by IP-address instead.
This results in local duplicates as they are interpreted as different projects.
Any idea why?

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Wed, 25 Mar 2020 11:44:17 GMT

Lasse wrote:
Ok! I'll go first.

Some of my users working from home have problem connecting to the TW-server by server name. I have to instruct then to connect by IP-address instead.
This results in local duplicates as they are interpreted as different projects.
Any idea why?

Hi Lasse,

What you experience is happening, because the computer's name cannot be resolved by your home network. I guess you already set port forwarding for the IP address of the server computer, therefore ARCHICAD clients can find the computer from home.

You will need to use a VPN to access your server computer with its name from outside the office. There are many available solutions on the market, maybe someone here can recommend you a good setup if you choose this way.

Kind regards,
Noémi

Re: Work from Home - support from the community and GRAPHISOFT

Anonymous — Wed, 25 Mar 2020 12:31:14 GMT

All of our 60 users uses VPN connection. And we can resolve computer name by cmd prompt.
This is not a common problem, it's just some users.

There's also been an issue with users, working from home, starting Archicad before connecting to VPN which resulted in no license but this has been corrected. F.Y.I

Re: Work from Home - support from the community and GRAPHISOFT

joimagg — Wed, 25 Mar 2020 14:48:09 GMT

We had same problem. Had to delete the server from the Teamwork panel, and add the server with IP address and download the project again. This works if I only stay at home. If I take the laptop and connect to the local network at work, teamwork "finds out" that the IP server is in fact the local server and it indeed "has a name", it then reverts to the "name version". When I then go back home, it will not find the "named server" via VPN, and I have to do it all over again with IP numbers. This means downloading the whole project again :S

If possible to fix by Archicad, then please lock the server in Teamwork as IP numbers when originally entered like that.

Johann

Lasse wrote:
Ok! I'll go first.

Some of my users working from home have problem connecting to the TW-server by server name. I have to instruct then to connect by IP-address instead.
This results in local duplicates as they are interpreted as different projects.
Any idea why?

Re: Work from Home - support from the community and GRAPHISOFT

Anonymous — Mon, 30 Mar 2020 06:15:30 GMT

Just finished setting up BimCloud login. I've tried sharing a solo project file to BimCloud. It has shared successfully from what I see. However, when trying to join the teamwork file, I get this message

"An Error Occured during the last teamwork operation!
Communication with the server has failed, possible reasons are:
-A network error prevented Archicad from accessing the server
- Archicad tried to perform an operatin and the server refused it
-Your CAL license was revoked or lost"

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Mon, 30 Mar 2020 06:31:56 GMT

Hi NiceOneCad,

I'm sorry to hear about your issue.

If you managed to Share the project, but still get this error, it can be caused by several reasons.

My suggestion:
1. Open .PLN version of the project with Open & Repair option.
2. Save as another .PLN.
3. Open the repaired .PLN file.
4. Re-share on BIMcloud.
5. Attempt to join again.

If it wouldn't help, then you can check, if:
- it is possible to join with any of your users (excluding the masteradmin, of course)
- joining to a smaller project / empty project is possible

Also, in the second case, I suggest to contact your local support to get in touch with you.

Kind regards,

Re: Work from Home - support from the community and GRAPHISOFT

Anonymous — Wed, 01 Apr 2020 11:00:47 GMT

Hi,

So I'm new to working from home and am using my laptop to access Archicad for the first time in over a year.

I have downloaded the new (to me) license manager tool and signed in. My software license is shown in my license pool on the website, but does not show in the "available protection keys". I have clicked refresh and I have restarted both Archicad and my laptop many times.

I spent the whole day yesterday browsing the user guides and help pages, but cannot find anything on this. We are now half way through day 2 and I've still not been able to access Archicad.

Please help! I need to do some work!

Thank you

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Thu, 02 Apr 2020 06:14:15 GMT

Tanya wrote:
Hi,

So I'm new to working from home and am using my laptop to access Archicad for the first time in over a year.

I have downloaded the new (to me) license manager tool and signed in. My software license is shown in my license pool on the website, but does not show in the "available protection keys". I have clicked refresh and I have restarted both Archicad and my laptop many times.

I spent the whole day yesterday browsing the user guides and help pages, but cannot find anything on this. We are now half way through day 2 and I've still not been able to access Archicad.

Please help! I need to do some work!

Thank you

Hi Tanya,

I'm sorry to hear that.

I think, the quickest solution for you is to contact your local support for an Emergency License: https://helpcenter.graphisoft.com/knowledgebase/126805/

Mean time they can investigate what is the issue with your current licenses.

Kind regards,
Noémi

Re: Work from Home - support from the community and GRAPHISOFT

Marian Pristavu — Fri, 17 Apr 2020 14:55:43 GMT

Hello,

I set up the Bim Cloud as a service yesterday.
Everything worked ok, created the users, uploaded the libraries and shared the first project.
The problem occurred when two of my colleagues tried to connect to the project. The message was saying that "The Bimcloud was not able to reserve a license. Contact the administrator"
Could you please tell me what's the problem?

Thanks in advance,
Marian

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Fri, 17 Apr 2020 17:08:35 GMT

Hi Marian,

I guess you ordered only one license, but on BIMcloud as a Service you need at least as many licenses as many active users you have.

You should go back to the webshop to order further licenses.

I also suggest to check out our on-boarding article regarding BIMcloud as a Service to get better picture.

Kind regards,
Noémi

Re: Work from Home - support from the community and GRAPHISOFT

Marian Pristavu — Sat, 18 Apr 2020 09:43:37 GMT

Thank you,

That must be the problem.
If I understand well, my colleagues have to create a BIMcloud account exactly like I did?

Marian

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Sat, 18 Apr 2020 18:38:20 GMT

Marian wrote:
Thank you,

That must be the problem.
If I understand well, my colleagues have to create a BIMcloud account exactly like I did?

Marian

No, log in with your account and order further licenses. For your colleague, you need to create the user inside BIMcloud - like you can do in regular BIMcloud or BIMcloud Basic.

Noémi

Re: Work from Home - support from the community and GRAPHISOFT

Marian Pristavu — Wed, 22 Apr 2020 14:00:22 GMT

Thank you Noémi.
It works now.

Marian

Re: Work from Home - support from the community and GRAPHISOFT

Anonymous — Sat, 09 May 2020 21:30:56 GMT

Hi, I just get BIMcloud set up everything import a project and start to work but when my mate try to join in this teamwork he receive this message “Can’t connect to BIMcloud server”. Can someone help me with this problem?

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Wed, 13 May 2020 10:33:33 GMT

Valeriu wrote:
Hi, I just get BIMcloud set up everything import a project and start to work but when my mate try to join in this teamwork he receive this message “Can’t connect to BIMcloud server”. Can someone help me with this problem?

Hi Valeriu,

Welcome to the world of BIMcloud!

I think your team mate's issue is that he cannot connect to your computer, as he is on a different network.

I recommend you to check out these links:
https://helpcenter.graphisoft.com/knowledgebase/126774/
https://helpcenter.graphisoft.com/knowledgebase/43354/
https://helpcenter.graphisoft.com/knowledgebase/126923/

Or, if you don't want to bother yourself with networking, you might be interested in our current 60-day free BIMcloud as a Service offer:
https://www.graphisoft.com/covid-19/
https://helpcenter.graphisoft.com/knowledgebase/126870/

Kind regards,

Re: Work from Home - support from the community and GRAPHISOFT

Steve Jepson — Wed, 10 Feb 2021 01:14:46 GMT

nbalogh wrote:
Hello everyone,

As more and more of us need to work from home, we all face different situation we haven't done before. We might be involved in social distance in real life, but not in the digital world!

We started a new forum here (Work from Home) in ARCHICAD-Talk to discuss every aspects of working from home. This forum will be also regularly checked by GRAPHISOFT employees, including myself, so let me introduce you who I am.

My name is Noémi, and I'm part of the Professional Services Team. I work for GRAPHISOFT Headquarters since 2016.

Some of you already met me in different Teamwork / BIMcloud related topics. I graduated as an Architect, so I'm also familiar with general ARCHICAD related topics.

Feel free to start a new discussion or ask questions - I'm sure, this community - including us, GS people as well - can help you somehow!

Kind regards,

Working from home is easy. Doing it with TeamWork is another matter. There are encumbrances that can't always be fixed at Graphisoft or by TeamWork users.
https://archicad-talk.graphisoft.com/viewtopic.php?p=317143#p317143

Re: Work from Home - support from the community and GRAPHISOFT

Lingwisyer — Wed, 10 Feb 2021 01:35:43 GMT

Steve wrote:
There are encumbrances

The ideal situation would be that if all of your staff can run a local copy of any required programs. In this way the VPN is just to access network files / licences, rather than the user's office computer as is the example in the linked thread.

Ling.

Re: Work from Home - support from the community and GRAPHISOFT

Noemi Balogh — Wed, 10 Feb 2021 07:10:02 GMT

Steve wrote:
Working from home is easy. Doing it with TeamWork is another matter. There are encumbrances that can't always be fixed at Graphisoft or by TeamWork users.
https://archicad-talk.graphisoft.com/viewtopic.php?p=317143#p317143

This is true - you can learn many new "expressions" while using remote desktop on a daily basis. : )

Actually, the 3D navigation could be horrible, but to address this issue, we implemented a new joystick feature in Archicad 23 5003 and Archicad 24: https://helpcenter.graphisoft.com/knowledgebase/127410/

If you have one of these versions, it worth the try. It works pretty similar like what BIMx has, and can be a great help to check the model in 3D in my opinion.

Re: Work from Home - support from the community and GRAPHISOFT

Steve Jepson — Wed, 10 Feb 2021 23:13:01 GMT

Thanks. I will check out the Joystick. But it seems like it might be a deal breaker to me since you when in Joystick mode, you cannot edit the model or use any of the commands. I like to *work* in 3D as much as possible.