topic Re: Activate BimCloud Basic with my Graphisoft ID in Teamwork & BIMcloud

Activate BimCloud Basic with my Graphisoft ID

Rosa Tavara Farro — Mon, 12 Jun 2023 21:24:35 GMT

Hello, I have been trying to activate BimCloud Basic with my Graphisoft ID, but it does not accept the credentials. I have already checked that it is not an error when entering the password, but the problem persists, I have tried changing the password and everything is the same. Does anyone have an idea what is going on?

Re: Activate BimCloud Basic with my Graphisoft ID

Boldizsar Vermes — Mon, 12 Jun 2023 20:33:21 GMT

@Rosa Tavara Farro, there is an ongoing investigation regarding a BIMcloud Basic activation issue with Graphisoft ID accounts created on June 10 and later. We are working hard to fix this as soon as possible.

Let me know if you have registered before the mentioned date and cannot activate the product.

Re: Activate BimCloud Basic with my Graphisoft ID

Rosa Tavara Farro — Tue, 13 Jun 2023 01:11:45 GMT

I had an account registered with an educational archicad licencse since april, with that account i tried in frist place, after that i created two accounts yesterday, but it didnt work with any

Re: Activate BimCloud Basic with my Graphisoft ID

amulya01 — Tue, 13 Jun 2023 04:37:54 GMT

I had the same issue, thought i was the only one

Re: Activate BimCloud Basic with my Graphisoft ID

Boldizsar Vermes — Tue, 13 Jun 2023 07:34:53 GMT

Activation should work with older accounts. Please contact your local Graphisoft representative for technical support.

Re: Activate BimCloud Basic with my Graphisoft ID

Rosa Tavara Farro — Wed, 14 Jun 2023 04:06:24 GMT

Can you reply when the activation issue be fix?

Re: Activate BimCloud Basic with my Graphisoft ID

Boldizsar Vermes — Wed, 14 Jun 2023 15:34:44 GMT

@Rosa Tavara Farro, the issue has been fixed today. Give it a try and let us know about the result.

Re: Activate BimCloud Basic with my Graphisoft ID

annakmp01 — Thu, 03 Aug 2023 03:26:23 GMT

Hi i have the same problem as well, is there a way to fix for me as well??

Re: Activate BimCloud Basic with my Graphisoft ID

Boldizsar Vermes — Thu, 03 Aug 2023 14:29:43 GMT

@annakmp01, there is no known issue with the activation of BIMcloud Basic. If it does not work for you, please contact your local Graphisoft support representative.