topic Re: BIMcloud Basic spiking at 80% memory usage in Teamwork & BIMcloud

BIMcloud Basic spiking at 80% memory usage

ericw — Tue, 31 Oct 2023 08:18:26 GMT

Hi all,

I have an observation that I would like to seek your opinion. We have a few Archicad 24 users trying to access the BIMcloud server for their project.

Initially, it was ok for a few months until last week, some of them experienced their .pln crashed while working. It will crash at any point during their modelling. I looked into the BIM server and noticed the memory usage is 80~ %

The server is a W2016 standard server, 40TB SSD and 40GB RAM.

I would like to know whether it was the memory usage that cause the crash or its the model they are working on that causes it.

If it is the memory that causes it, is there a rule of thumb of acceptable level of RAM usage, considering we have 10 pln files which are 1 ~ 2 GB size sharing amongst the team

Thanks

Eric

Dell Precison 3660

i7 , 1TB , NVIDIA Quadro 8GB

Re: BIMcloud Basic spiking at 80% memory usage

Aaron Bourgoin — Tue, 31 Oct 2023 15:35:38 GMT

The problem you're describing - the workstations crashing - could be corruption of their local data. One cause of this is a hard drive with insufficient free space for AC to properly handle the data on the workstation. Our machines typically want 100Gb of free space to work on our projects.

Re: BIMcloud Basic spiking at 80% memory usage

ericw — Wed, 01 Nov 2023 09:17:08 GMT

actually they are working from server. I dont think there is any local data. So, once it crashed, they have to 'repair' the file, which is very tedious. So, they copy the pln file and work from their local drive

Re: BIMcloud Basic spiking at 80% memory usage

Aaron Bourgoin — Wed, 01 Nov 2023 13:07:18 GMT

In teamwork, no-one works directly from the server ...

Re: BIMcloud Basic spiking at 80% memory usage

ericw — Thu, 02 Nov 2023 01:02:14 GMT

I am sorry . Noob here. Basically BIMCloud server is installed in the server hosting all the files for the team to work on. My BIM manager installed BIMCloud manager in her laptop. The crash happens at random. Thats when i remote to the server and found the memory spike. Hence, the question.

Re: BIMcloud Basic spiking at 80% memory usage

Lingwisyer — Thu, 02 Nov 2023 01:25:31 GMT

You should probably take a log of your servers RAM usage to see if there actually is a corrilation...

Re: BIMcloud Basic spiking at 80% memory usage

ericw — Thu, 02 Nov 2023 02:18:42 GMT

Thank you Lingwisyer. May I know what logs do I need to get? Is it from BIMCloud Server or the Windows Server logs? Basically, I like to know how to calculate the RAM usage for each project hosted in BIMcloud. Thanks

Re: BIMcloud Basic spiking at 80% memory usage

Lingwisyer — Thu, 02 Nov 2023 03:48:54 GMT

I do not know how granular BIMCloud Server reports it's resources, but you are just wanting to log your servers RAM usage, activity and connections. You can then see whether there are any spikes in resource usage that may corrilate to a follow up of reduced network activity or user drop out.

Given your second response, might you guys working on Virtual Machines hosted on the same server as your BimCloud Server?

Ling.

Re: BIMcloud Basic spiking at 80% memory usage

ericw — Thu, 02 Nov 2023 03:51:38 GMT

Our BIMCloud server is installed on Hyper-V. So is our project folders.