topic Re: Access to design options denied in Teamwork & BIMcloud

Access to design options denied in TW

Charles Bessard — Tue, 09 Apr 2024 17:16:28 GMT

Hi all, since I did the last update for 27 last week I cannot access the rights to make design options. It says "no access rights". I am administrator so I have all rights on the bimcloud manager, I have tried to restart, I tried to log out and sign in again. And no success. If I work on the project as a solo project it works. As soon as the project is shared on the bimcloud I cannot create or modify design options. And that is the same project with all projects. I am the only person at the office and I have reserved all. Please could someone help me with this, I can't find the solution on the forum. It seems that it is a teamwork and reservation issue.

Best regards

Charles

Re: Access to design options denied

Leon_ARCFLO — Tue, 09 Apr 2024 15:22:34 GMT

Same here Charles. Any luck. We have tried everything from permission settings, to leaving and rejoining the project. Still no access rights on one of our user accounts.

Re: Access to design options denied

Charles Bessard — Tue, 09 Apr 2024 15:24:11 GMT

No, unfortunately no solutions yet. It's quite irritating as everything was fine a few days ago. I contacted the support, waiting for their answer.

Re: Access to design options denied

Leon_ARCFLO — Tue, 09 Apr 2024 15:38:21 GMT

We're in the same canoe. We've contacted support as well. I'll post whatever answer we receive from GS. In the meantime, we're stuck.

Re: Access to design options denied

Seaboldarch — Tue, 09 Apr 2024 15:42:59 GMT

Same here. Was just about to call support and log the issue with them. I had my Lead Architect sign in with reserve all and she has a few more insufficient access points for Load Categories, Load systems, and route preferences, but she has access to design options and combinations. Incidentally what machine are you working on? I'm on an Apple Silicon machine with 14.4.1. Just wanted to supply them with more information if I had it available.

Re: Access to design options denied

Charles Bessard — Tue, 09 Apr 2024 15:50:40 GMT

I am on intel core i7 14700KF 3,4Gz, ... so it's not an intel or apple issue. It's really a bummer, the only work around so far is to work on the project as a solo project.

Re: Access to design options denied

Leon_ARCFLO — Tue, 09 Apr 2024 15:55:26 GMT

Windows 11 Pro Workstation

- AMD Ryzen Threadripper 32 Cores, 64 Logical Processors

-256GB RAM

-NVIDIA QUADRO RTX 5000 16GB

Re: Access to design options denied

Seaboldarch — Tue, 09 Apr 2024 16:26:39 GMT

I have submitted a support ticket and referenced this thread. I will update when I hear something back on it.

Re: Access to design options denied

Kevin Bensman — Tue, 09 Apr 2024 19:23:00 GMT

Same boat here.

Following:

Re: Access to design options denied

Leon_ARCFLO — Wed, 10 Apr 2024 03:31:28 GMT

We received some excellent tech support from GS USA today. Ultimately they recommended that we recreate a new user to replace the affected user (which was the first "Administrative" role in our group) on our BIM Server. This does require one to rejoin all projects that they had previously joined, however, upon rejoining with the new user account, the permissions and access to the Design Options was restored. This solution is clearly a work around to the current situation, however, we are operational. We have been informed that this issue is being escalated and a permanent solution is being pursued.

Re: Access to design options denied

Charles Bessard — Wed, 10 Apr 2024 06:47:00 GMT

Thank you for sharing. Good that there is a possible work around, I am also waiting for an answer from GS Denmark and will share their feedback.
all the best

Re: Access to design options denied in TW

chrisbelanger — Wed, 10 Apr 2024 21:53:23 GMT

I ran into the same issue after updating recently. I could try the new user but I've got multiple projects across two different bimclouds and really dont want to have to rejoin them all as a new user....... hopefully they will get on this quickly

Re: Access to design options denied in TW

Norbert Kucsma — Thu, 11 Apr 2024 09:04:35 GMT

Hi all,

I am very sorry to hear about the issue.

We are working on a permanent solution. In the meantime please follow the workaround of creating a new user.

The reports we received were all from recently purchased BIMcloud SaaS (within the last 2-3 weeks) and only the admin user is affected. Please contact your local support if you are facing the same issue with your existing SaaS service or any other user.

As soon as I have more information to share I will let you know.

Kind regards,

Re: Access to design options denied in TW

Charles Bessard — Thu, 11 Apr 2024 12:09:21 GMT

Hi Norbert, I ham an existing Bimcloud SaaS client, and I have the issue. I have contacted my local supplier. best regards.

Re: Access to design options denied

Seaboldarch — Thu, 11 Apr 2024 14:31:53 GMT

Sorry for the later reply, but we had a series of severe weather in the Southeast section of the States knocking out our power for the last 24+ hours. We also got the same advice from tech support, but we found that there were still issues with denied access to "Load Categories, Load Systems, and Route Preferences." Design option was available, but there were some limitations even with the new user we created. Others on our team without the administrative role had these access levels denied previously without creating a new user, if that helps anyone here while the Graphisoft creates a fix for this. I have not tried changing the role of my existing user to remove the admin role to see if that corrects the problem.

We have been a Graphiosft BCaS user for several years now.

Re: Access to design options denied in TW

chrisbelanger — Fri, 12 Apr 2024 21:01:25 GMT

Hi Norbert,

I have been a SaaS customer for a while now and have this same issue. Attached is an image of the error message I get when I first try to access a project after the recent upgrade. When I open the file, I am then locked out of the Design Options. I am the admin user so thats consistent with what you said.

Hopefully you will have a solution soon!

thanks!

Re: Access to design options denied in TW

Lee Hankins — Fri, 12 Apr 2024 21:27:49 GMT

Can this be fixed by resetting the permissions of the ‘Roles’. Maybe try turning access to all off and then on again for each relevant Role. The good old switch it on and off method. We’re using BIMcloud Basic hosted on premises and haven’t noticed this issue. Obviously only try this if you’re confident it won’t cause issues accessing data. Maybe save a pln out as a backup copy of the data first before changing settings.

Re: Access to design options denied in TW

chrisbelanger — Tue, 23 Apr 2024 22:56:10 GMT

I'm not sure what happened but a few days ago I opened the projects I was having this issue with and was greeted with a message that said that the administrator (which is me) had changed my permissions. Sure enough, the issue was fixed and I know have normal access to design options.

My only guess is that Graphisoft did an update to the Bimcloud saas that fixed it.

Re: Access to design options denied in TW

Boldizsar Vermes — Wed, 24 Apr 2024 08:09:16 GMT

@chrisbelanger is right, we have released a BIMcloud SaaS fix addressing this bug a few days ago.

Please let us know if you still have any issue with Design Options permissions. If there is not, please, @Charles Bessard accept my answer as a solution.

Re: Access to design options denied in TW

Charles Bessard — Wed, 24 Apr 2024 08:11:54 GMT

Hi Boldizsar, yes thank I noticed that the design options worked again. That's great.

Thanks a lot

best regards

Charles