topic Re: Teamwork error: Cacheinfo.xml in Teamwork & BIMcloud

Teamwork error: Cacheinfo.xml

karinamdp — Sat, 05 Nov 2022 06:07:06 GMT

Hi,

I'm having problems with teamwork projects. Each time I try to join or share a project on the BIMcloud a window appears with the following message: Error during file creation: C:\\Users\USERNAME\Graphisoft\TW Data\AC-24.0.0\\CacheInfo.xml

I already uninstalled and installed it again and is still giving the same message. Any idea of what is happening?

Thanks

Windows 10 Home
Archicad 24 USA 5000

UPDATE: Two months before the error I had to change my user folder name of Windows because the 'í' symbol was causing problems on other software. Everything was working perfectly till this problem because Archicad is pointing the TW Data to the old path.

I opened Archicad on another windows user, logged in into the BIMcloud from Archicad and it worked.

However, it would be great to also change where Archicad points the cache of teamworks in the same way you can change the overall cache folder of Graphisoft.

Thank you all for helping.

Re: Teamwork error: Cacheinfo.xml

Noemi Balogh — Tue, 27 Jul 2021 13:43:19 GMT

Hi Karina,

I saw on Facebook you received a solution, but for the record, here is the solution for others suffering something similar:

In case your username is different from the one which was used to install Archicad, some old path can be left behind, like in this case. Since old path is not available for current user, Archicad cannot access its own files.

Best approach in such case is to repair Archicad to find the right places, or if it still doesn't work, then re-install instance with the new username.

Kind regards,
Noémi

Re: Teamwork error: Cacheinfo.xml

Andreea Susman — Tue, 07 Dec 2021 11:18:16 GMT

Hello! I am having the same problem, but I don't understand the solution you described. Can you be more specific on the steps that I have to make in "repairing" Archicad to find the right places,

Thank you!

Re: Teamwork error: Cacheinfo.xml

Kaique Baeta — Sat, 11 Dec 2021 04:50:25 GMT

Dear Andreea,

I am sorry to hear about your issue, thanks for your question!

Here I send you the steps to repair Archicad:
1 - Close all open Archicad instances;
2 - Run the Archicad installer
3 - Allow the app to make changes on your device
4 - Click on next on the first installer window
5 - Now if you are using version 20 or older, choose the repair option and then hit Next; If this version is newer than 20, clicking on Next will automatically repair Archicad installation.
6 - Wait the repair process to finish and close the window

Note that repairing Archicad will set the application back to its default state. Please make sure to save all customized information before repairing it. Also, it will be necessary to install again the updates after the repair.

Another possible way to solve the issue reported is deleting the TWDataOptions.xml file. You may find it here: /Users/<username>/Library/Application Support/GRAPHISOFT/TW Data/TWDataOptions.xml

I hope my answer has helped you understand the repair tool and solve the issue. Please let me know if my suggestion has solved your problem.

Best regards,
Kaíque

Re: Teamwork error: Cacheinfo.xml

Jule — Sat, 28 Jan 2023 12:21:10 GMT

Hello,
i am experiencing the same Problems. Repairing and also reinstalling Archicad didn't help me.
Do you have any further Ideas what I could do? Or is there anything that I have to keep in mind when reinstalling?
Thanks, Jule

Re: Teamwork error: Cacheinfo.xml

ADV Muterem — Wed, 08 May 2024 11:13:20 GMT

Dear All,

if you find the TWDataOptions.xml file, just edit the value of the LocalDataFolderPath variable.

Be aware, that the path could be different then the one given by Kaíke, because of OS locality. In my case it was /Users/<username>/Library/Application Support/GRAPHISOFT/CsM Adat/TWDataOptions.xml. (CsM Adat is the Hungarian equivalent of TW Data.)

Hope it helps!

György

Re: Teamwork error: Cacheinfo.xml

GAG — Wed, 12 Jun 2024 11:26:47 GMT

@ADV Muterem wrote:

if you find the TWDataOptions.xml file, just edit the value of the LocalDataFolderPath variable.

Be aware, that the path could be different then the one given by Kaíke, because of OS locality. In my case it was /Users/<username>/Library/Application Support/GRAPHISOFT/CsM Adat/TWDataOptions.xml. (CsM Adat is the Hungarian equivalent of TW Data.)

The easiest way to find the TWDataOptions.xml file location is as follows:

Menu in Archicad:

Teamwork → Project → Local Data Manager

Local Data Manager dialog opens.

In the Local Data Manager dialog there is an Options button (bottom left corner of the dialog).

When you press the Options button, the Local Data Options dialog opens.

There you'll see the Local Data folder path.

This is the path that contains local cache and the TWDataOptions.xml file.

If you need to move the local cache to another folder, press the Move button in the Local Data Options dialog.