topic Re: BIMcloud Basic Authentication Failed in Teamwork & BIMcloud

BIMcloud Basic Authentication Failed

sharoncho — Fri, 03 Jan 2025 01:46:27 GMT

Hi all,

I am currently using Archicad 24 and has installed a BIMcloud Server in my local server. It goes all well until last week, I can't access to this BIMcloud anymore. I got a popped out message saying that the "BIMcloud Authentication is Failed". I have tried in restarting my server, and also when I access to the BIMcloud Manager, all the members including the administrator are not able to login with message "Error: Invalid ID or password", we also been restricted to reset the password. I am not sure what's happened to this. Did anyone experience this and any solution?

Sincerely,

Sharon.

Re: BIMcloud Basic Authentication Failed

schagemann — Fri, 03 Jan 2025 02:35:49 GMT

Sometimes the problem could be that the server module has disconneted from the manager module.

One reason could be that the IP address of the computer has changed, since the the BCB was originally setup.

Have you checked that yet?

Re: BIMcloud Basic Authentication Failed

Lee Hankins — Fri, 03 Jan 2025 05:59:59 GMT

I had this happen to several users a few weeks ago. If you go in to the BIMcloud manager and change your password it should let you connect again. You should be able to change the password to the same one you already have depending on its complexity. There was a change in an update that requires passwords to be more secure now so you may have to choose a new password and I think that may be what’s caused the issue to begin with.

Re: BIMcloud Basic Authentication Failed

sharoncho — Fri, 03 Jan 2025 06:46:00 GMT

Hi schagemann, thanks for your reply. Ya, I have checked that and the IP address is fixed. Now, when I access to my Manager, there are empty, my projects are all gone.

Re: BIMcloud Basic Authentication Failed

sharoncho — Fri, 03 Jan 2025 06:48:20 GMT

Hi Lee, I have tried change the password but this message popped out, as per my attached image.

Re: BIMcloud Basic Authentication Failed

Lee Hankins — Fri, 03 Jan 2025 11:30:42 GMT

Have you tried rebooting the machine that hosts the BIMcloud? it may be the service has stopped running for some reason.

Re: BIMcloud Basic Authentication Failed

sharoncho — Wed, 08 Jan 2025 01:03:53 GMT

Ya, tried on that too, but still not able to access hmmm

Re: BIMcloud Basic Authentication Failed

schagemann — Fri, 17 Jan 2025 05:12:38 GMT

Then this is most likely due to the BIM server manager components being disconnected from each other.

Please check the BCB installation location to see if your projects are still there.

On a Mac this is in the following location:

/Applications/GRAPHISOFT/BIMcloud/Server-20YY-MM-DD/Projects

If they are still in there you can try to do a repair install with the BCB installer.