topic Re: BIMcloud SaaS Teamwork file crashes on opening. Rolled-back snapshots also crash on opening. in Teamwork & BIMcloud

BIMcloud SaaS Teamwork file crashes on opening. Rolled-back snapshots also crash on opening.

BenATA — Fri, 17 Jan 2025 00:55:25 GMT

We have a Teamwork BIMcloud SaaS project (AC26, macOS15) in our office that crashes before it can be properly opened. Rolled-back snapshots also crash before they can be properly opened (I've tried all the snapshots separately). Unfortunately the user has not been saving PLN backups.

Is there a way that I can force a project to save a pln backup via the BIMcloud SaaS webbrowser window, so that the file can be downloaded then open and repaired as pln file?

Re: BIMcloud SaaS Teamwork file crashes on opening. Rolled-back snapshots also crash on opening.

Boldizsar Vermes — Wed, 22 Jan 2025 18:52:45 GMT

@BenATA, there is no such an option in the browser. I encourage you to contact your local Graphisoft support representative for direct help.

Re: BIMcloud SaaS Teamwork file crashes on opening. Rolled-back snapshots also crash on opening.

BenATA — Wed, 22 Jan 2025 22:53:00 GMT

Thanks Boldizsar,

Yes I am in touch with Graphisoft. Should it, in theory, be possible for Graphisoft to extract a .pln version of the SaaS teamwork file from the cloud?