topic Re: Bimcloud SaaS - Sorry, this page cannot be found (Error 404) in Teamwork & BIMcloud

Bimcloud SaaS - Sorry, this page cannot be found (Error 404)

vtomaz — Tue, 22 Apr 2025 11:01:47 GMT

Hi.

Can someone tell me, what went worng, that the bimcloud page of our firm can't be accessed now for +3 hours? All we get is:

Re: Bimcloud SaaS - Sorry, this page cannot be found (Error 404)

Tamas Gaspar — Tue, 22 Apr 2025 12:40:20 GMT

Dear @vtomaz,

We identified that a limited number of tenants experienced an outage, resulting in BIMcloud being inaccessible both from web browsers and from Archicad.

Our development has already identified the root cause and is actively working on the fix. As a result, the affected tenants are being restored and most of them are already available again.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolve the situation. If you have any further questions or need assistance, please contact your local technical support representative.

Regards,
Tamás

Re: Bimcloud SaaS - Sorry, this page cannot be found (Error 404)

Tamas Gaspar — Tue, 22 Apr 2025 16:55:49 GMT

Hi,

All the BIMcloud tenants are fixed, none of them should have the issue anymore.

Thanks for the patience again!