topic Re: Graphisoft Cloud Services Hosting - Vulnerable or not? in Teamwork & BIMcloud

Graphisoft Cloud Services Hosting - Vulnerable or not?

Karl Ottenstein — Mon, 20 Oct 2025 18:42:06 GMT

Today's continuing problems with Amazon Web Services (AWS) hosted apps, services and sites made me curious about where/how Graphisoft's various cloud services are hosted and how secure they are from interruption - which could be an issue when projects are on deadline.

I think Graphisoft uses Microsoft Azure services? I read that some financial institutions utilize multiple cloud service providers so that if one has a problem, they can switch over to the other to maintain service. Probably expensive, but curious if Graphisoft does anything like that?

https://www.theguardian.com/technology/2025/oct/20/amazon-web-services-aws-outage-hits-dozens-websites-apps

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

scottjm — Mon, 20 Oct 2025 21:50:03 GMT

From my understanding the BIMCloud SaaS servers are hosted in google data centres.
So they definitely are susceptible to an outage should a google data centre have an outage.

It’s definitely something we have been weighing up before moving to BIMCloud SaaS.
Knowing you are much more in control of an OnPremises BIMCloud server is definitely reassuring, but outages are still possible with onprem.

Word on the street today is Autodesk Construction Cloud is ‘dysfunctionally slow’ today as it it hosted on AWS and affected by the outages.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Karl Ottenstein — Wed, 29 Oct 2025 18:32:25 GMT

Looks like Graphisoft uses Microsoft Azure, which is down today:

https://community.graphisoft.com/t5/Graphisoft-Insights/Microsoft-Azure-outage-temporarily-impacted-services/ba-p/681903

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Jaime-airc_digital — Wed, 29 Oct 2025 18:36:13 GMT

We are currently not being able to work on BIMcloud due to Azure servers being down. Also its is not possible to connect to Graphisoft license manager.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

SeaGeoff — Wed, 29 Oct 2025 18:39:45 GMT

Same. So it's Azure this time, but GS posted about being affect by an AWS outage last week ( https://community.graphisoft.com/t5/Graphisoft-Insights/AWS-Outage-Temporarily-Impacted-Services/ba-p/680651 ).

Clouds services feel pretty vulnerable right now now.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Rex Maximilian — Thu, 30 Oct 2025 03:13:36 GMT

- -

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Rex Maximilian — Thu, 30 Oct 2025 03:13:57 GMT

I was told by tech support last year that SaaS was hosted by Amazon servers. Which was also down today.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Rex Maximilian — Thu, 30 Oct 2025 03:15:45 GMT

I also had reports from two former clients (when I sold ArchiCAD) that their cloud licenses weren't working either. Correct me if I'm wrong, but aren't those supposed to be safe from server outages? They should only need to register with the cloud license servers every 30 days? Which is why they are supposed to work on planes, etc.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Barry Kelly — Thu, 30 Oct 2025 03:59:35 GMT

I think there may be a difference between the floating and named cloud licenses.

At least that is my hunch.

A 'floating' license is assigned to any company member on demand.

30 minutes after Archicad is closed, the license is automatically released back to the company pool.

The question is, does this include when the internet connection is down or the cloud servers are offline?

A 'named' cloud license will be assigned to the particular user and transferred to that computer when they sign into Archicad.

It will not be released when Archicad or the computer is closed.

Loss of internet should not affect it.

And I hope cloud server outages should not either - but this is unclear.

The license is now on that machine and as far as I can remember from what I have read, so long as there is an internet connection every 7 days, the license will continue working.

My question is, were all those affected using 'floating' licenses?

Or were they using 'named' (or assigned) licenses?

Either way the license should continue to work with a cloud server outage, but definitely so if it is a named license.

Barry.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Lee Hankins — Thu, 30 Oct 2025 08:00:17 GMT

I’ve changed all of our cloud licenses to named so they remain active for 7 days once internet connection is lost. We also have a few floating licenses.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Antonio_ClavelArqu — Thu, 30 Oct 2025 08:30:25 GMT

After the last two license access failures, we have switched to personally assigned licenses. We still have a couple of extra licenses for colleagues who use it more sporadically.

Even so, connection failures remain a major problem. We were considering trying bimcloud SAAS, but we are going to stick with our local server for the time being.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Tamas Gaspar — Thu, 30 Oct 2025 15:11:45 GMT

Dear All,

Let me share you a statement from the VP of Customer Support of Graphisoft, giving some insights about what happened and what we do to prevent this in the future.

If you had the freezing Archicad issue due to named cloud licenses, please contact your local support who will help you with collecting the necessary logs and forward them to Graphisoft support for further investigation.

Thank you,

Tamás Gáspár

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Barry Kelly — Fri, 31 Oct 2025 00:59:14 GMT

@Tamas Gaspar ,

Am I correct in my assumption that named (allocated) licenses are better in this situation than floating?

I know floating license must always have a stable internet connection.

Does that apply to a stable cloud sever connection as well?

I am hoping to switch our office to 29 next year and would like to know if using allocated or floating licenses is better.

I like the floating because they automatically reset back to company pool after Archicad is closed.

But if allocated is more stable I will use that.

I wasn't affected by this outage now because we are still using 25 with the hardware keys.

Barry.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Eduardo Rolon — Fri, 31 Oct 2025 18:35:43 GMT

All my other apps that have floating licenses, Rhino, Adobe, Enscape, Autocad, Affinity… can handle this problem without any issues and the most "expensive" and critical one does not. GS licensing system is unacceptable.

BTW I am like @Barry , still holding to my hardware key…

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

jl_lt — Sat, 01 Nov 2025 19:06:05 GMT

for personal experience, having everything in the cloud and dependent of internet is never a good idea, but the opposite is also true. dont know if it also applies to licenses

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Erwin Edel — Mon, 03 Nov 2025 09:33:57 GMT

We currently run all the way up to 29 on hardware license (codemeter on our server). From what I understand AC30 should also still work with hardware license.

You only miss out on the AI thing AC29, from what I can tell.

AC27 still seems preferable over even AC28, based on me actually reading these forums again and seeing bugs with AC28 still after more than a year of it being out. Switching from 25 to 27 was pretty easy and smooth for us, but support for 27 will drop once 30 hits...

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Tamas Gaspar — Mon, 03 Nov 2025 16:40:02 GMT

Hi @Barry Kelly,

In general, named licenses are less exposed to Internet connection and 3rd party dependences, so I would assign all the full-timer employees named licenses. I would suggest keeping the floating licenses for part timers, temporary colleagues or trainees, who don’t work every day. With this, the effect of such issues can be minimized.

However, we are working on making all the services more and more stable, and less dependent from 3rp party solutions, it is good to have an emergency plan for worst case scenarios on the BIMcloud side as well. We suggest having the daily automatic project backup enabled in the BIMcloud application, and also having a BIMcloud basic set up on one of the machines. So, if an unlikely scenario happens, and the BIMcloud SaaS is not available, the office can continue working on the backups with the BIMcloud Basic.

Regards,

Tamás

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

jl_lt — Mon, 03 Nov 2025 18:15:13 GMT

I guess that will be one of the few benefits of this suscription model: all the resources go (or should go) to mantain just one version, that is, the current version, instead of having to mantain and patch multiple versions. All this should result in more stable software at all times.

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Lingwisyer — Tue, 04 Nov 2025 08:43:28 GMT

Till they inevitably botch something when it goes live, whether intentionally or accidentally...

Re: Graphisoft Cloud Services Hosting - Vulnerable or not?

Erwin Edel — Tue, 04 Nov 2025 13:07:07 GMT

I dread the day when all I can do is work in the latest version of AC...