topic Re: Office Knocked Offline in Rotation in Teamwork & BIMcloud

Office Knocked Offline in Rotation

En Masse Design — Sun, 05 Apr 2026 20:28:39 GMT

We're an office of roughly 13, trying to make the transition from Autodesk to ArchiCAD. Myself and a few others have been working in ArchiCAD more so lately, whether it be because of experience with the program or picking it up. Regardless, while only a few people are usually on ArchiCAD teamwork at a time, we appear to have one person at a time getting knocked offline. I don't think that it affecting one person at a time is more than a coincidence, but while in teamwork we will send and receive like normal but randomly it will cease to work, claiming the server cannot be reached and we get knocked offline. Then when we run a diagnostic, it says it cannot reach any known addresses. We've tried clearing cache data, restarting, etc., but this continues to happen. Looking for some help on this one.

Re: Office Knocked Offline in Rotation

Sefa Yakut — Tue, 31 Mar 2026 11:12:04 GMT

Hello,

Which version of BIMCloud are you using? BIMCloud Basic or BIMCloud SaaS?

Re: Office Knocked Offline in Rotation

Laszlo Nagy — Sun, 05 Apr 2026 20:29:48 GMT

You can also refer to the following thread where user were discussing these error messages at great length:

https://community.graphisoft.com/t5/Teamwork-BIMcloud/BIMcloud-warnings-are-getting-out-of-control/m-p/638983#M6832