topic Re: BIMcloud SaaS outage? in Teamwork & BIMcloud

BIMcloud SaaS outage?

danielk — Tue, 20 Oct 2026 08:27:54 GMT

I have not been able to connect to our BIMcloud SaaS this morning. I am getting this error when I try to open the web interface:

"Error: Server Error

The server encountered a temporary error and could not complete your request.

Please try again in 30 seconds."

Interestingly, the Graphisoft ID site and the forum are still working, but graphisoft.com is also offline.

Anyone else experiencing this?

Do you have some info about what is happening, and when it would be resolved?

Thanks!

Operating system used: Windows 11

Re: BIMcloud SaaS outage?

Jaime-airc_digital — Tue, 20 Oct 2026 08:32:02 GMT

Hello Daniel, we are experiencing the same problem.

Re: BIMcloud SaaS outage?

Barry Kelly — Tue, 20 Oct 2026 08:32:19 GMT

This was posted just 45 minutes ago.

https://support.graphisoft.com/hc/en-us/articles/52104079716241-Some-BIMcloud-SaaS-instances-in-Europe-are-currently-unavailable-see-this-article-for-updates

Barry.

Re: BIMcloud SaaS outage?

Jaime-airc_digital — Tue, 20 Oct 2026 08:32:47 GMT

It may be related to this update...

Re: BIMcloud SaaS outage?

danielk — Tue, 20 Oct 2026 08:36:54 GMT

Ohh, OK. I was looking for such an announcement here on the forum. I didn't know they had these articles/announcements on the support site. I only go to this page when I need to submit a ticket to support...

Thanks for bringing this to my attention!

Re: BIMcloud SaaS outage?

Barry Kelly — Tue, 20 Oct 2026 08:37:16 GMT

Everyone might want to follow the Service Alerts and Maintenance section in the support site.

Here is how...

https://support.graphisoft.com/hc/en-us/articles/51225945683729-Stay-informed-Follow-our-new-Service-Alerts-and-Maintenance-section

You will get an e-mail notification when something goes astray.

I got one even though it doesn't affect me.

Barry.