topic Betreff: Error occured during the last teamwork operation in Teamwork & BIMcloud

Error occured during the last teamwork operation

jamesMorris — Sat, 10 Oct 2026 10:56:12 GMT

We already spent a lot of time in previous threads.

Anyway, since we did not encounter this issue for almost a year, I am ready for a fresh start.

No bad feelings from my end. Let's see if we can solve this issue.

The issue occurred again today in our BIMcloud/Teamwork environment. I have opened a support case so that the underlying cause can be investigated.

Re: Error occured during the last teamwork operation

jamesMorris — Sat, 10 Oct 2026 10:58:10 GMT

I noticed additional behaviour:

I also told them that I have very big news, since I noticed something new!

User M. gets the error.

But the changes from user M. were transferred to bimserver. User G. can see them! This is astonishing!

The second thing that I found very interesting: you won't see that on the bimserver! You only see that user M received, but not that he (successfully) sent changes.

Betreff: Error occured during the last teamwork operation

jamesMorris — Tue, 20 Oct 2026 08:43:19 GMT

09. october 15:10

IDC mailed me that I should check free space and contact my admin.

I wrote back 09. oct 15:39:

The server has free disk space available.
The issue does not affect just one user. At present, it only affects one project. However, as mentioned previously, several users are affected, each working on completely different computers and laptops.
I can rule out a network issue, as both users are connected via LAN cable.

Betreff: Error occured during the last teamwork operation

jamesMorris — Tue, 20 Oct 2026 08:43:46 GMT

deleted

Re: Error occured during the last teamwork operation

Patrick M — Sun, 11 Oct 2026 19:23:31 GMT

I have found that the warning is sometimes benign, sometimes catastrophic. I also have found that even when a user gets this warning, and the bimcloud reports that changes were sent, when they reload, they will not see some/all/most of their work done since the previous successful change. So you can't necessarily trust the activity log in the bimcloud. It recognizes a data cache was sent to the cloud, but does not confirm that it was received by the cloud data cache.

Re: Error occured during the last teamwork operation

Patrick M — Sun, 11 Oct 2026 19:24:15 GMT

this warning is pretty nearly the reason I dread starting my day every morning. Its always uncertain if this will pop up at all, or if I'll get 30+ people notifying me they got this (or similar) warnings.

Re: Error occured during the last teamwork operation

Tamas Gaspar — Mon, 19 Oct 2026 12:52:33 GMT

Hi @jamesMorris,

Thank you for starting this as a separate topic. We followed up with the relevant support team regarding this case. Saving the affected project as a PLN file and re-sharing it as a Teamwork project resolved the immediate issue and enabled the team to continue working.

Because the project was restored before the original condition could be fully examined, the root cause could not be confirmed in this instance. If the issue occurs again, please contact your support channel as soon as possible and, where feasible, collect the relevant diagnostic information before recovery steps are taken. This gives the support team the best opportunity to investigate the underlying cause, and we will do our best to support the investigation.

Kind regards,

Tamas

Betreff: Error occured during the last teamwork operation

jamesMorris — Tue, 20 Oct 2026 08:46:20 GMT

Ok, next time that happens, what should I do?

Please describe it in concrete steps. One by one.

Because it isn't fully true what you wrote above. It wasn't that we resaved is a PLN because we wanted to continue work. This was actually a case where we would have had the chance to investigate it, since there is no time pressure (that is pretty rare).

No the reason that we saved is as PLN, is that because IDC did not respond to my e-mail from 09. october 15:39. Still hasn't to this day btw.

I find it pretty odd, that you first delete some of my post, and than also delete your own in from @Gordana Radonic.

Please don't just delete stuff. This forum does not even show it, so for an outsider it is very hard to follow this thread if you do. This is a severe limitation if this forum software, so we have to adapt to it IMHO.

So again, next time I contact IDC, what will differ? May I remind you, that we play that game now for almost tree years. Did you talk to them? Opened up a way for internal communication?

Betreff: Error occured during the last teamwork operation

Tamas Gaspar — Thu, 22 Oct 2026 14:40:13 GMT

Dear @jamesMorris,

@Gordana Radonic sent you a private message offering direct help if this exact issue occurs again, but we didn't delete our messages.

We understand that you cannot leave your project in an unusable state while waiting for an investigation. Next time, please follow the steps below so we can collect the relevant information before you attempt to recover the project.

1. Collect the diagnostic information

If you use BIMcloud installed on your own servers:

Create a Teamwork Support Package so we have a copy of the local cache.
Export the affected BIMproject through the BIMcloud web interface.
Use the BIMcloud Support Tool to collect the server-side logs.

If you will be using BIMcloud SaaS by then:

Record the exact date and time of the error, including the time zone.
Provide the affected project’s name and your BIMcloud SaaS URL.

2. Clear preferences and test the project

This error may occur when the local cache and the server database are out of sync. Clearing the local preferences may resolve this condition.

After collecting the information above, clear the preferences and check whether the Teamwork project works again.

3. Recover the project if necessary

If clearing preferences resolves the issue, there is no need to reshare the project.
If it does not, you can proceed with saving the project as a PLN and resharing it. The diagnostic information will already have been collected for investigation.

Please contact your partner with the information and logs listed above, and also notify Gordana or me by private message so we can jump in and coordinate the investigation directly. Please also let us know whether clearing preferences resolved the issue.

Kind regards,
Tamas

Betreff: Error occured during the last teamwork operation

jamesMorris — Fri, 23 Oct 2026 09:08:31 GMT

Hi @Tamas Gaspar

no, that is simply not true.
Yes @Gordana Radonic wrote me a private message.

But she also deleted a post of mine here.
After that she wrote a post (here), where she explained, why she deleted my post.
Later on, she also delete that explanation post.

See how complicated it gets, when you delete stuff, and unlike in most forum at least leave a "this post was deleted" note, so you can understand as an outsider later on what happened?

Betreff: Error occured during the last teamwork operation

jamesMorris — Fri, 23 Oct 2026 09:11:59 GMT

> We understand that you cannot leave your project in an unusable state while waiting for an investigation.

No, you totally misunderstand. We had the rare any luxurious situation that we could have waited!

But IDC did not reply to my last mail, and so we moved on.

Next time I will follow your steps, contact IDC, offer them the logs, and write you two guys a PM, and post about the case here.