topic AC24 - Communication failure between BIMcloud Manager and the BIMcloud Server in Teamwork & BIMcloud

AC24 - Communication failure between BIMcloud Manager and the BIMcloud Server

Anonymous — Tue, 19 Jan 2021 18:58:00 GMT

We have just tried updating the AC24 Teamwork. We were working smoothly in AC23 Teamwork. We have bought a new machine to run the bim server. After installing and trying to share a file. I get an error that says " Communication failure has occurred between the BIMcloud Manager and the BIMcloud Server." Help we want to continue working in Teamwork.

We are trying to use the BIM server and not the BIM cloud.

Re: AC24 - Communication failure between BIMcloud Manager and the BIMcloud Server

Noemi Balogh — Fri, 22 Jan 2021 07:02:27 GMT

Hi etomlins,

I'm sorry to hear about your issue.

May I ask you to collect me a BIMcloud Support Package from the affected computer?

See instructions here: https://helpcenter.graphisoft.com/knowledgebase/130724/

I would like to check the logs to figure out what can cause your problem.

Thank you,
Noémi