topic Re: Twinmotion DirectLink Installation in Visualization

Twinmotion DirectLink Installation

Tincan561 — Thu, 11 May 2023 09:48:16 GMT

I am unable to install the Twinmotion DirectLink on a new laptop.
The message I get is "Please close Archicad before installing." even though Archicad is not open when I attempt this installation.
Any suggestions?

Re: Twinmotion DirectLink Installation

Anonymous — Fri, 10 Jan 2020 03:10:38 GMT

I had a similar experience. Simply restarted my computer and ran the download again, without ArchiCAD open. See if that works.

Re: Twinmotion DirectLink Installation

Tincan561 — Sat, 11 Jan 2020 16:01:01 GMT

No, that does not work.
I am using Mac Catalina 10.15.2 and AC23 with an internet key (not usb)
I restarted the computer several times and checked the Activity monitor and Archicad is not running.
The app file has the Twinmotion Export AC23.bundle

I've requested support from Twinmotion and Graphisoft, neither have provided assistance.

Re: Twinmotion DirectLink Installation

Tincan561 — Wed, 15 Jan 2020 17:22:42 GMT

I needed to uninstall and reinstall all programs in order to install the DirectLink.
I suggest that you first try removing AC23 from MacBook dock, Twinmotion may have assumed it was running when it was not.