topic Re: DataSmith / AC25 / missing parts in twinmotion in Visualization

DataSmith / AC25 / missing parts in twinmotion

Foti — Wed, 02 Nov 2022 01:13:59 GMT

Hello

I have installed twinmotion and the latest datasmith, when I imported the AC file I noticed some parts missing. They all have the same classification, same renovation filter, same layers, just perplexed on why only random parts did not transfer over. See attached image. Anything I am doing wrong?

Re: DataSmith / AC25 / missing parts in twinmotion

Emre Senoglu — Wed, 02 Nov 2022 08:17:32 GMT

try this:

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Wed, 02 Nov 2022 12:37:16 GMT

Hello @emre, no luck with that option 😞

Re: DataSmith / AC25 / missing parts in twinmotion

Emre Senoglu — Wed, 02 Nov 2022 12:45:58 GMT

are using the direct sync? if so, you can try a exporting a datasmith file and then linking it in TM. this usually fixes most problems.

Re: DataSmith / AC25 / missing parts in twinmotion

fabioferrini — Wed, 02 Nov 2022 19:35:41 GMT

Hi, try this: hide wall layer (or layer where are missing parts) and re-sync from datasmith Archicad palette. Wait process sync in twinmotion. Now show again the layer with miss parts and then re-sync again…

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Fri, 04 Nov 2022 00:09:30 GMT

Hi Emre, for soem reason my twinmotion crashes as soon as i try and open the file.
I first followed this proceedure:

https://www.twinmotion.com/en-US/plugins/Archicad

it was working fine, I swicthed from direct x11 to 12 and i think since then my twinmotion is irrelevant. Tried sending the logs to epic and they just refered me to the twinmotion page, lets see how that goes. Dont know that community or how active they are. 😞 really bummed I can do nothing with the software.

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Fri, 04 Nov 2022 00:10:01 GMT

If i can ever open a file before it crashes ill try it. 😞

Re: DataSmith / AC25 / missing parts in twinmotion

Emre Senoglu — Fri, 04 Nov 2022 08:22:09 GMT

You should submit a bug on the twinmotion forum: contact form

They are very active & helpful - you will probably get an answer within a day or two, and someone from the team will follow you through until the problem is fixed.

I had a similar case once, and they were able to take my file, 'decorrupt' it and send it back to me. Don't worry, you can do a lot with Twinmotion and I'm sure they'll help you to find a way to fix your file.

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Fri, 04 Nov 2022 22:41:02 GMT

Ok epic was helpful, but original issue is still there, if i understand your order would be:

1-make a datasmith file

2- in twinmotion open new import and and use that datasmith file to like the geometry tab

3- ??

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Fri, 04 Nov 2022 22:41:27 GMT

I tried and that didnt work either.

Re: DataSmith / AC25 / missing parts in twinmotion

Emre Senoglu — Sat, 05 Nov 2022 00:20:44 GMT

I'm not sure I understand the problem.. What are you expecting to happen at step 3 that isnt happening? And when you say Epic was helpful - have they been able to solve the problem or not?

Re: DataSmith / AC25 / missing parts in twinmotion

Foti — Sat, 05 Nov 2022 00:56:17 GMT

I was trying to understand your previous steps

(if so, you can try a exporting a datasmith file and then linking it in TM. this usually fixes most problems.) thats all.

Epic did help me solve the crashing, so twinmotion is back up and running, but the initial problem is still there, missing parts.