topic Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max in Visualization

Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Tue, 02 Apr 2024 09:23:49 GMT

I just downloaded Enscape 4.0 as a trial version. In the 3D window of Archicad I then pressed the button “Open in Encsape” as described. Unfortunately, Encape won't open! Does anyone have the problem with derm version 4.0? I use a MacBook Pro with M1 Max chip.

Operating system used: Mac Apple Silicon Sonoma 14.4.1

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

carpine — Tue, 02 Apr 2024 10:00:49 GMT

Same here !

Mac book pro M3 archicad 27 and escape 4>0 is not opening...flashing and then disappearing

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Annelie — Wed, 03 Apr 2024 17:50:32 GMT

I have the same problem and the same computer 😞

And the support from Enscape is slow.

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

outpostarc — Wed, 03 Apr 2024 22:00:18 GMT

Same with me. I have a brand new MacBook Pro M3 tricked out.

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Thu, 04 Apr 2024 05:49:38 GMT

I also sent a request to Enscape Support. Hopefully we can get a solution here. If anyone has already found a solution, please share it with us here.

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

carpine — Thu, 04 Apr 2024 05:56:24 GMT

I sent a request to Enscape and after some briefs, non helping solutions, I still have to hear again from them. I think they are trying to figure out and not answering at all! Quite disappointing to see that there are so many people in the same situation….more in the Enscape group as well.

let’s wait and see

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Annelie — Thu, 04 Apr 2024 06:07:38 GMT

Yes, I also think that they themselves do not know how to solve the problem and need to figure this out first. But they should inform us about this. I've already bought and paid for my program and it doesn't work, so I'm getting stressed and a little worried.

But we keep in touch 🙂

Re: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Goedefroo architects — Thu, 04 Apr 2024 19:54:07 GMT

Same issue here... Hope for a solution soon.

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Fri, 05 Apr 2024 05:31:30 GMT

Just got a response from Enscape Support. However, I will wait for a bug fix for version 4.0. If anyone wants to try Enscape's suggestion, here is the solution:

Thanks for your message and we're sorry about the difficulties you've encountered so far using Enscape!

What you are likely encountering is a bug in our new version. Our developers are still investigating this bug to find the source of the issue - however in the meantime we have been able to determine a workaround which should allow you to use Enscape again.

Create a new user on your machine.
After you have created the new user, check if your CAD is available and log in with your credentials if necessary.
Then install Enscape 2.1, which you can download here, and restart the machine.
Open your CAD program and launch Enscape, which should run normally.
If Enscape 2.1 runs normally, you should optionally be able to update to Enscape 4.0, which should then run with no issues.

We recognize that this is not an ideal solution, but hope that it can function as a workaround for you until our developers have resolved the issue. Once there is an official fix available, we will reach out to you immediately with an update.

In the meantime please allow me to apologize for any inconvenience this has caused, and please let me know if you run into any issues while implementing the workaround.

Additionally, please send us new log files via the Enscape Support button.
Thank you in advance.

Best Regards,
Zahari Ivanov
3D Support Specialist

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Kalman Cseh — Sun, 07 Apr 2024 08:38:09 GMT

Thanks, although it's not ideal, it's at least something. Hopefully they will release the fix soon.

Is it really necessary to create a new user for this?

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Mon, 08 Apr 2024 05:23:11 GMT

I don´t know if to create a new user is necessary. i think i wait until the fix will be released. if you've tried Enscape's suggested solution and it works, pleas let us know.

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

carpine — Mon, 08 Apr 2024 05:26:55 GMT

it worked ONLY for me with a new user and no Apple user account at all. Just a blank Apple account . The problem was the Apple user account. If this can help.

now I have to switch users to use Enscape.

thanks

Paola

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Mon, 08 Apr 2024 05:50:45 GMT

Ok, of course that's not an optimal solution. Does that mean if I create a new Apple user that I can then automatically use all programs? so Archicad? Or do I have to reinstall Archicad on the new user?

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

carpine — Mon, 08 Apr 2024 05:59:26 GMT

No you do not have to reinstall archicad as it is the same computer. Only reinstall Enscape following what they say.
no APPLE USER

best of luck !

Betreff: Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

Johannes Oberholi — Mon, 08 Apr 2024 06:05:57 GMT

Great, maybe i´ll try that, otherwise i will wait for the fix. All the best.