topic Re: Cineware by maxon add-on has unexpectedly closed. in Visualization

Cineware by maxon add-on has unexpectedly closed.

Arch Introini — Mon, 10 Jun 2024 21:01:24 GMT

I have Archicad 27 Build 5030 and when i render something sometimes i have this error: Cineware by maxon add-on has unexpectedly closed.

Even with Build 3001 i had the same problem.

It's very frustrating, could someone help me please?

Operating system used: Mac Apple Silicon Sonoma 14.5

Re: Cineware by maxon add-on has unexpectedly closed.

archidesign — Tue, 01 Oct 2024 18:55:20 GMT

I have the same problem; I think Maxon is not compatible with Sequoia; only to Sonoma; I don't know why and it's frustrating
https://www.maxon.net/en/requirements/maxon-app-requirements

Re: Cineware by maxon add-on has unexpectedly closed.

svpribyl — Mon, 07 Oct 2024 20:43:07 GMT

I get the same error trying to run ArchiCAD 28 in Sonoma. See screenshot

Re: Cineware by maxon add-on has unexpectedly closed.

Karel Landa — Wed, 30 Oct 2024 07:44:44 GMT

This is happening because of faulty Cineware folder in installation folder of Archicad.
You can simply replace it with one copied from someone who does not have this problem.

Not sure if this link will work

Re: Cineware by maxon add-on has unexpectedly closed.

Vibeke72 — Tue, 05 Nov 2024 05:56:26 GMT

That worked for me. Had the same problem in both AC27 and AC28

Thanks 😊

Re: Cineware by maxon add-on has unexpectedly closed.

ryejuan — Tue, 05 Nov 2024 06:45:53 GMT

I suggest you guys use D5 Render free and easy to use. 😎

Re: Cineware by maxon add-on has unexpectedly closed.

Karel Landa — Tue, 05 Nov 2024 07:15:54 GMT

D5 Render is not available for macOS.

Re: Cineware by maxon add-on has unexpectedly closed.

ryejuan — Tue, 05 Nov 2024 07:22:22 GMT

😑 then for macOS you can try twinmotion. 😃

Re: Cineware by maxon add-on has unexpectedly closed.

svpribyl — Tue, 05 Nov 2024 17:42:38 GMT

After replacing the Cineware folder with the one you suggested, I get this notice when I start ArchiCAD:

Re: Cineware by maxon add-on has unexpectedly closed.

ryejuan — Wed, 06 Nov 2024 04:30:20 GMT

have you tried reinstalling Archicad?

Re: Cineware by maxon add-on has unexpectedly closed.

Karel Landa — Wed, 06 Nov 2024 12:06:34 GMT

Try clicking on "Done".

Replacing the folder should work.

Re: Cineware by maxon add-on has unexpectedly closed.

svpribyl — Thu, 07 Nov 2024 18:27:07 GMT

I clicked on "Done" but I get the same message the next time that I start ArchiCAD.

Re: Cineware by maxon add-on has unexpectedly closed.

ryejuan — Wed, 13 Nov 2024 21:59:52 GMT

Redshift is another rendering plugin of Archicad and if am not mistaken it should be subscription base.

Re: Cineware by maxon add-on has unexpectedly closed.

Barry Kelly — Fri, 08 Nov 2024 03:31:52 GMT

@ryejuan wrote:

Redshift is another rendering plugin of Archicad and if am not mistaken it should be subscription base.

I have seen no mention of it being subscription only.

But it is certainly hardware dependent.

Barry.

Re: Cineware by maxon add-on has unexpectedly closed.

ryejuan — Fri, 08 Nov 2024 04:56:12 GMT

@Barry Kelly not sure if this link helps.

https://help.graphisoft.com/SOLO/27/INT/_AC27_Help/143_Redshift/143_Redshift-1.htm

Re: Cineware by maxon add-on has unexpectedly closed.

Barry Kelly — Fri, 08 Nov 2024 05:09:11 GMT

That says you need an SSA/Forward support agreement, which is different from collaboration subscription, which is what I thought you meant.

So, for Redshift you need to have a current support package as well as the hardware to run it.

Barry.

Re: Cineware by maxon add-on has unexpectedly closed.

amaiz — Wed, 22 Jan 2025 22:47:31 GMT

I had the same message pop up when I replaced the Cineware folder that Karel Landa uploaded.

I use a Mac, so opted to 'move to trash' as Redshift isn't compatible with MacOS anyway.

The error message doesn't show up anymore and Cineware is working perfectly now.

Thanks everyone!