topic 3D issues - Cineware by Maxon crashes in Visualization

3D issues - Cineware by Maxon crashes

andrewlister1 — Mon, 13 Jan 2025 03:12:45 GMT

Hi All,

I wonder if someone could help me with a problem I am having with rendering in 3D.

I click Creative Imaging > Photorender projection then a pop up window shows up saying

"Warning!

Cineware by Maxon add-on has unexpectedly closed.

Archicad should be restarted".

If I change the photorender engine settings to "Basic Renderer" it works fine but the "Cineware by Maxon" crashes.

Running - macOS 15.2 Sequoia

ArchiCAD 6010 USDA Full intel based Mac

Thanks in advance

Andrew Lister

Operating system used: Mac Intel-based 15.2 sequoia

Re: 3D issues - Cineware by Maxon crashes

Aaron Bourgoin — Mon, 13 Jan 2025 21:50:05 GMT

we're having this issue as well. We updated the office to MacOS 15.2 and AC27 6010 yesterday.

Re: 3D issues - Cineware by Maxon crashes

vlahtinen — Mon, 13 Jan 2025 22:12:26 GMT

This is a known issue listed here: https://community.graphisoft.com/t5/Installation-update/macOS-15-Sequoia/ta-p/616173

There’s also a workaround mentioned, but I haven’t tested it since we’re still using Sonoma.

Re: 3D issues - Cineware by Maxon crashes

andrewlister1 — Mon, 13 Jan 2025 23:23:44 GMT

it worked it worked. You're a lifesaver, thank you so much. Much appreciated!!

Re: 3D issues - Cineware by Maxon crashes

Aaron Bourgoin — Tue, 14 Jan 2025 16:45:49 GMT

solved the problem here, too. Thanks.

Re: 3D issues - Cineware by Maxon crashes

NikolinaO — Wed, 29 Jan 2025 07:17:14 GMT

Is anyone else still having this issue? I'm still receiving this pop up.

I've tried restarting my computer and replacing the Cineware folder as suggested but I'm still getting either the above up or I'll receive the below notification. I even changed my security settings to allow the below but am still getting the notification that "Cineware by Maxon add-on has unexpectedly closed". Any one have a solution?

Re: 3D issues - Cineware by Maxon crashes

Barry Kelly — Wed, 29 Jan 2025 07:03:42 GMT

Did you replace the folder after you changed your security settings?

Can you security settings be made to ignore anything in the Graphisoft folder and not just that one file?

I have no idea if that will work, just trying to think of things you can try.

Barry.

Re: 3D issues - Cineware by Maxon crashes

NikolinaO — Wed, 29 Jan 2025 09:17:19 GMT

I tried replacing the folder again after changing the security settings and still no luck. I don't receive the pop up about redshift anymore but still receive the notification that Cineware has unexpectedly closed.

Don't believe there's anything else that the security settings were blocking but either way I turned it off so no apps/files will be blocked.

Re: 3D issues - Cineware by Maxon crashes

solvi — Tue, 06 May 2025 14:58:50 GMT

it does not work for me either... any new tips here?

Re: 3D issues - Cineware by Maxon crashes

andrewlister1 — Tue, 03 Mar 2026 20:16:21 GMT

Hi there, I’ve started getting the same pop up window again. Replaced the cineware folder again a few times but no luck.

Is there a new fix to this problem? Anyone?

Re: 3D issues - Cineware by Maxon crashes

Barry Kelly — Wed, 04 Mar 2026 01:07:50 GMT

Possibly.

There is a new preview update for 29.

Barry.