topic Re: OUTLINE CUT IN 3D DOCUMENT in Visualization

OUTLINE CUT IN 3D DOCUMENT

Anonymous — Fri, 26 May 2023 12:55:20 GMT

Hi everyone,
when I use 3d document and try to use one fill type for all cut elements ,consequently , I choose (cut surface material or use surface defined in 3d )

in both options, the the option of (uniform pen for cut element )makes nothing
and nothing change if I change anything with it ?
any solution and is that for reason or just a bugs?

Re: OUTLINE CUT IN 3D DOCUMENT

DGSketcher — Sat, 30 Nov 2019 05:56:54 GMT

I can see your logic but the cut shading is applied separately for the two different views. When you save a 3D View or create a 3D Document they are grouped separately in the project map and therefore have different view settings to suit their presentation style.

Re: OUTLINE CUT IN 3D DOCUMENT

Anonymous — Sun, 01 Dec 2019 11:09:12 GMT

HiDGSketcher, I understand your ppoint of view,but there is an option which does not work or makes any change (out line option in 3d document ) as I had mentioned befor.
and I figure out that it workes when I make 3d document form floor plan

Re: OUTLINE CUT IN 3D DOCUMENT

DGSketcher — Sun, 01 Dec 2019 15:47:44 GMT

Sorry Alammouri I missed your original point. I thought you were referencing the cut fill colour.

There does appear to be a bug in the Document from 3D which is ignoring the Cut Elements > Uniform Pen for Cut Elements > Cut Line Pen

Re: OUTLINE CUT IN 3D DOCUMENT

Anonymous — Sun, 01 Dec 2019 15:57:54 GMT

Yes it's a bug and it seems it's old one,
I just wonder where can we write to Graphisoft to send this bugs?

Re: OUTLINE CUT IN 3D DOCUMENT

Barry Kelly — Mon, 02 Dec 2019 02:14:59 GMT

Alammouri wrote:
Yes it's a bug and it seems it's old one,
I just wonder where can we write to Graphisoft to send this bugs?

Your local Archicad support people, the same people you send your licensing fees to every year.

Barry.

Re: OUTLINE CUT IN 3D DOCUMENT

Anonymous — Mon, 02 Dec 2019 02:20:50 GMT

Barry wrote:
Alammouri wrote:
Yes it's a bug and it seems it's old one,
I just wonder where can we write to Graphisoft to send this bugs?

Your local Archicad support people, the same people you send your licensing fees to every year.

Barry.

Fair enough ..just a try to help

Re: OUTLINE CUT IN 3D DOCUMENT

Barry Kelly — Mon, 02 Dec 2019 02:39:31 GMT

Alammouri wrote:
Fair enough ..just a try to help

Well, the problem has been noted here.
Someone form GS may pick up on it as happens from time to time.
But I wouldn't guarantee it.
The best place to report any problems is with your local Archicad support centre.
If you are paying a yearly subscription this service is included so why not make use of it.
By reporting to GS support, they should provide a solution to the problem, and if they can't it should be escalated to GS headquarters as an official bug.

I say "should" as I am pretty sure this does not happen all of the time, but it "should".

A few days ago we had a Graphisoft developer at one of out user meetings.
She mentioned the best way to get problems solved, is to report through official support channels.
The more people that report the same problems, the more weight there will be to get it fixed.

Barry.

Re: OUTLINE CUT IN 3D DOCUMENT

Ghaleb Khadra — Fri, 13 Dec 2019 14:07:49 GMT

Hi,

I hope everyone is doing well today!
I can confirm everything Barry has mentioned. We use a weighing system where the more reports come to us about a specific error, the higher priority this error will be assigned to it.

I can't urge you enough to actively report any issues you experience with ARCHICAD and/or any GRAPHISOFT product directly to your re-sellers.

I was notified about this post so luckily I will process this through the proper channels however, I am afraid a few posts here and there might slip by so whenever possible, please do reach out to the local support in your country. This way, nothing will slip out.

While we investigate the issue you described here, I kindly ask for your patience.
I will post back here our findings once we concluded this issue. Please note that I might reach out to you in a PM if further information will be needed.

Thank you once more for reporting this!

[Stay Active. Stay Awesome ]

Kind regards,
Ghaleb

Re: OUTLINE CUT IN 3D DOCUMENT

Ghaleb Khadra — Mon, 16 Dec 2019 08:55:10 GMT

Hi All,

I would like to give a quick update on this matter.

After investigating this further, we confirmed it is indeed a bug, and have added it into our system.
Hopefully, the fix should be out soon.
(For reference, the Defect number is GISS-297)

I would just like to personally thank you all for your continuous participation on the forums, and a BIG THANKS for reporting this defect.
Together, we can keep ARCHICAD in top shape!

[Stay Active. Stay Awesome ]

Kind regards,
Ghaleb

Re: OUTLINE CUT IN 3D DOCUMENT

Anonymous — Tue, 24 Dec 2019 01:11:42 GMT

Thanks Ghaleb, Glad to hear that from you. And nice connection between Graphisoft and their community..

Re: OUTLINE CUT IN 3D DOCUMENT

Ghaleb Khadra — Tue, 07 Jan 2020 11:40:35 GMT

Alammouri wrote:
Thanks Ghaleb, Glad to hear that from you. And nice connection between Graphisoft and their community..

I'm very pleased as well! Thank you so much for your contribution!
I hope you had a great Holiday Season, and I wish you a happy and prosperous new year!!

Kind regards,
Ghaleb