topic Re: AI Visualiser - Image Generation Failed in Visualization

AI Visualiser - Image Generation Failed

Josh Verran — Tue, 11 Mar 2025 06:50:01 GMT

I've been trying to use the AI Visualiser over the past few months, but 9 times out of 10, it fails and returns the following notification.

I've checked that:

My software license is uploaded.
My cloud license is actively in use on my PC.
I can access and use BIMcloud SaaS (which seems unrelated, but might help rule out some issues).

Has anyone encountered this before? Any ideas on the cause or a possible solution?

Operating system used: Windows 28

Re: AI Visualiser - Image Generation Failed

Rita Gurjao — Wed, 26 Mar 2025 15:12:54 GMT

Hi Josh,

Thank you for sending this question!

Currently, it is necessary to ensure access to the domains visualizer.ai.nemetschek.cloud and n1c-temp-storage-prod.s3.eu-central-1.amazonaws.com for the add-on to function properly and without interruptions. Could you check if these domains are on the allowlist?

Additionally, if the "Upscale Image" option is enabled, it is important to make sure your Archicad is up to date, as a known issue was fixed in the first Hotfix of Archicad 28.

I hope this information helps resolve the issue.

Re: AI Visualiser - Image Generation Failed

Josh Verran — Fri, 28 Mar 2025 00:18:16 GMT

Thanks Rita!

I will check that out.

Re: AI Visualiser - Image Generation Failed

Studio York — Mon, 31 Mar 2025 06:17:39 GMT

I have the same issue. My browser is not allowing me access to these. How do I activate? Also, when i try to access the Nemetschek it asks for a password and username, my graphisoft one does not work....

Re: AI Visualiser - Image Generation Failed

Rita Gurjao — Fri, 04 Apr 2025 12:17:16 GMT

Hi @Studio York,

Thank you for sending this question!

The only login required with your Graphisoft ID is in Archicad.You should check your antivirus and firewall settings and add the mentioned addresses to the exceptions list. If you have any difficulties with this process, contact the local technical support team, and they will be able to help you.

I hope this information helps resolve the issue.

Re: AI Visualiser - Image Generation Failed

fn_a — Tue, 13 May 2025 17:20:29 GMT

Hi,

I tried it too but it doesn't work...
I have an educational license but I can't find anything in the antivirus and firewall. Could you be more clear in the steps?
Thanks