https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153915#M17348 <BLOCKQUOTE>Holger wrote:<BR />You need to report the problem to your local distributor (where you have the service contract). Full description with PLP files (if possible). <BR /> They will report to GS Support in the HQ and hopefully will come up with a solution. <BR /> <BR /> This is the way we in Germany (Graphisoft Deutschland) handle all customers. Even the offices with 50+ licences. <BR /> <BR /> regards <BR /> Holger</BLOCKQUOTE> <BR /> Mr. Kreienbrink you are very self-assured... I put yesterday a very basic IFC problem, about window's reveal and actually, nobody seems to have an obvious answer. Do you? <A href="http://archicad-talk.graphisoft.com/viewtopic.php?t=28859" target="_blank">link</A> Wed, 01 Jul 2009 18:37:55 GMT Anonymous 2009-07-01T18:37:55Z https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153913#M17346 <DIV class="actalk-migrated-content"><T>Hi All,<BR /> <BR /> I am administering a rather large building, and we are running into some problems. Half of our team is on Mac, and the other half is on PC. There are a variety of XREFs and Hotlinks in a teamwork file, yet they show up as unable to be found... this is because of the way Mac and Windows address the location of files on the Network. <BR /> <BR /> It isn't pragmatic for us to be constantly re-linking things every time we open the files, so what are the options here? I would love it if someone could give me the name of a person at Graphisoft whom I might talk to about this - we have a subscription for 25 licenses and expect some level of support from Graphisoft themselves. What is the best way to get their attention?</T></DIV> Tue, 30 Jun 2009 17:38:22 GMT https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153913#M17346 Anonymous 2009-06-30T17:38:22Z https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153914#M17347 You need to report the problem to your local distributor (where you have the service contract). Full description with PLP files (if possible). <BR /> They will report to GS Support in the HQ and hopefully will come up with a solution. <BR /> <BR /> This is the way we in Germany (Graphisoft Deutschland) handle all customers. Even the offices with 50+ licences. <BR /> <BR /> regards <BR /> Holger Wed, 01 Jul 2009 11:23:59 GMT https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153914#M17347 Holger Kreienbrink 2009-07-01T11:23:59Z https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153915#M17348 <BLOCKQUOTE>Holger wrote:<BR />You need to report the problem to your local distributor (where you have the service contract). Full description with PLP files (if possible). <BR /> They will report to GS Support in the HQ and hopefully will come up with a solution. <BR /> <BR /> This is the way we in Germany (Graphisoft Deutschland) handle all customers. Even the offices with 50+ licences. <BR /> <BR /> regards <BR /> Holger</BLOCKQUOTE> <BR /> Mr. Kreienbrink you are very self-assured... I put yesterday a very basic IFC problem, about window's reveal and actually, nobody seems to have an obvious answer. Do you? <A href="http://archicad-talk.graphisoft.com/viewtopic.php?t=28859" target="_blank">link</A> Wed, 01 Jul 2009 18:37:55 GMT https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153915#M17348 Anonymous 2009-07-01T18:37:55Z https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153916#M17349 Sorry, this is related to another answer you made about export (Archicad + topic). Anyway, question is the same. Wed, 01 Jul 2009 18:41:15 GMT https://community.graphisoft.com/t5/Collaboration-with-other/Hotlink-XREF-Problem-Network-location-Path/m-p/153916#M17349 Anonymous 2009-07-01T18:41:15Z