topic Re: Snow Leopard Installation CAUTION in Collaboration with other software

Snow Leopard Installation CAUTION

Karl Ottenstein — Wed, 02 Sep 2009 23:12:39 GMT

I'm re-posting Gergely Kmethy's posts here as a 'sticky' to increase the likelihood that Mac users will see them:

Originally here:
http://archicad-talk.graphisoft.com/viewtopic.php?p=152464#152464

gkmethy wrote:
A word of warning: Our developers have identified a bug in Snow Leopard that may cause crash in ArchiCAD. The unpredictable nature of this bug causes that the crashes are infrequent, random, and unrelated to any specific user action. If you have not yet upgraded to 10.6, we recommend to wait until this problem is addressed by Apple. See details in the updated wiki article:
http://archicadwiki.com/SnowLeopard

Gergely Kmethy
Team Leader, Technical Support Team
Graphisoft, Hungary

gkmethy wrote:
We are also investigating if this bug found by Adobe is affecting ArchiCAD or not:
http://kb2.adobe.com/cps/506/cpsid_50654.html

Gergely Kmethy
Team Leader, Technical Support Team
Graphisoft, Hungary

Re: Snow Leopard Installation CAUTION

Greg Kmethy — Tue, 08 Sep 2009 16:27:31 GMT

I have updated the http://archicadwiki.com/SnowLeopard article. Unfortunately, we keep finding 10.6 specific bugs.

Re: Snow Leopard Installation CAUTION

Eduardo Rolon — Tue, 08 Sep 2009 16:31:52 GMT

I found that the F2 shortcut does not work(is ignored) using a MacBook Pro. My desktop works ok with it.

Work around is to add a modifier key to the shortcut.

Re: Snow Leopard Installation CAUTION

Greg Kmethy — Fri, 11 Sep 2009 11:33:11 GMT

The "random crashes" problem is now fixed by the 10.6.1 system upgrade. It's now safe using ArchiCAd on 10.6.1, but do read the other warnings on http://archicadwiki.com/SnowLeopard

Re: Snow Leopard Installation CAUTION

Eduardo Rolon — Tue, 15 Sep 2009 22:38:46 GMT

Found the problem with the F2 shortcut.

Besides changing the Keyboard Preferences to use F# as Function keys there is a keyboard shortcut specified that overrides the setting. Look for a Monitor Settings shortcut in the "Keyboard Shortcuts" Tab. AFAIK this affects only for the Macbooks.

Re: Snow Leopard Installation CAUTION

Anonymous — Sun, 04 Oct 2009 01:38:43 GMT

Running on an macbook pro core2. AC12 has been running fine on Tiger. Updated to SL 6.1 to install AC13. Crashing at app launch of both AC12 & AC13. another post recommended reinstalling SL.
OK, reinstalled OS SL.
Ran software update to 6.1
dumped all the com.grahisoft.plist
Trashed AC13.
Reinstalled AC13.

Here is the error that console returns:

10/3/09 17:56:02 [0x0-0x20020].com.graphisoft.ArchiCAD[268] 3Dconnexion framework not found!
10/3/09 17:56:15 [0x0-0x20020].com.graphisoft.ArchiCAD[268] Unable to install Tdx device event handler (err = 4294967295)
10/3/09 17:56:15 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] IFC_Common::CheckEnvironment()
10/3/09 17:56:15 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] IFC_2x3::CheckEnvironment()
10/3/09 17:56:21 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] IFC_Common::RegisterInterface()
10/3/09 17:56:21 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] IFC_2x3::RegisterInterface()
10/3/09 17:56:25 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] URLAccess version 0.0
10/3/09 17:56:33 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] ====>GeneralSignalHandler received signal=8
10/3/09 17:56:34 [0x0-0x20020].com.graphisoft.ArchiCAD[268] [268] ArchiCAD [268] crashed with signal 8. Report written to: /Users/kpeacock/Library/Application Support/Graphisoft/BugReporting-13/ArchiCAD-20091003(21-56-00)-[268].rpt
10/3/09 17:56:48 /Applications/GraphiSoft/ArchiCAD 13/GSReport.app/Contents/MacOS/GSReport[278] GetDYLDEntryPointWithImage(/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices,15) failed.
10/3/09 17:56:52 com.apple.launchd.peruser.501[95] ([0x0-0x20020].com.graphisoft.ArchiCAD[268]) Job appears to have crashed: Floating point exception

AC11 runs great! but i would like to run AC13!
does anyone have help here?
Thanks,

Re: Snow Leopard Installation CAUTION

aahatimo — Fri, 09 Oct 2009 19:06:37 GMT

keith,
hope you have solved your problems!
still holding out on putting either disk into my mbp(ac v13 or sl 10.6)
have you tried v 13 without your 5d connection device. think i saw someplace they are not supported by v 13.

Re: Snow Leopard Installation CAUTION

Anonymous — Fri, 09 Oct 2009 19:54:52 GMT

Well that's the funny thing. I do not have the 5d interface controller, never did. So why is AC looking for it?
The answer would be NO on AC 12 or 13 working on my MBP with sl 6.1.
I spoke tech support in San Francisco on Monday they have the bug reports but nothing back yet.

I may attempt a clean wipe and install of osSL on Monday if I still get no response form GraphiSoft US.

thanks,

Re: Snow Leopard Installation CAUTION

Anonymous — Mon, 12 Oct 2009 18:00:06 GMT

I was googling about "Snow Leopard problems" last night and think this is enlightening and might help some users of SL:

http://www.ilounge.com/index.php/backstage/comments/two-proposed-solutions-to-snow-leopard-crash-problems-on-macs/

It reports that lots of people are having all kinds of problems with SL, that 10.6.2 has solved some but not all, and shows two ways to clear up problems in OSX settings that work for many folks. Check it out.

Re: Snow Leopard Installation CAUTION

Anonymous — Mon, 12 Oct 2009 18:27:47 GMT

Doug,
you are a genius!!!
AC13 now runs on my MBP running SL6.1

as from www.ilounge.com:
http://www.ilounge.com/index.php/backstage/comments/two-proposed-solutions-to-snow-leopard-crash-problems-on-macs/
Solution (a), from reader Darren:

“I have had no end of problems, especially with Safari, since upgrading to Snow Leopard and now ALL MY PROBLEMS HAVE BEEN SOLVED by a simple boot into safe mode then reboot. For those that don’t know how to do it, reboot your mac and hold down the shift key until it shows the apple symbol in the middle and a grey or black progress bar starts then release. When it boots up you should notice it says safe mode, test, Safari mainly in my case, or what ever and if it all works just reboot without holding the shift key, Job sorted. What I’m told you are doing is re-writing all the permissions from scratch, mine is like it used to be, fantastic and with Snow Leopard.”

thank you,

Re: Snow Leopard Installation CAUTION

Anonymous — Tue, 13 Oct 2009 00:33:02 GMT

Keith,

Glad to help. Personally, I'm going to wait a bit till Mac OS 10.6.3 comes out and then I might spend the big bucks. And I won't install AC13 till after that.

Re: Snow Leopard Installation CAUTION

aahatimo — Tue, 01 Dec 2009 20:56:14 GMT

sl still sitting on my shelf. slow adaptor for once. about ready to clone my hd and install.
how is 10.6.2 working for users? or is 10.6.3 out yet?
clean, fresh os install vs install over 10.5.8?
thanks!

Re: Snow Leopard Installation CAUTION

Ralph Wessel — Tue, 01 Dec 2009 22:05:50 GMT

aahatimo wrote:
sl still sitting on my shelf. slow adaptor for once. about ready to clone my hd and install.
how is 10.6.2 working for users? or is 10.6.3 out yet?
clean, fresh os install vs install over 10.5.8?
thanks!

No problems here. Installed Snow Leopard directly over Leopard (which in turn had been installed directly over Tiger). Just make sure you have backed up first and run disk checks to make sure you don't have a faulty hard drive before you start. Repair permissions before and after too as a precaution.

Re: Snow Leopard Installation CAUTION

aahatimo — Tue, 01 Dec 2009 22:25:51 GMT

great news, thanks ralph!

Re: Snow Leopard Installation CAUTION

Dave Jochum — Fri, 04 Dec 2009 07:57:55 GMT

Haven't been on the forum for awhile and was surprised to see people have had trouble with AC 13 and SL. The only glitch I ever encountered was with the user origin mark not displaying when moved occasionally, though the coordinate box read correctly. With the upgrade to 10.6.2 that problem seems to have been solved, so happy camper here.