topic Cadimage doors disappearing when I change computer in Collaboration with other software

Cadimage doors disappearing when I change computer

Anonymous — Mon, 27 Jun 2016 04:47:11 GMT

We use Cadimage tools for all our doors and windows. For some reason whenever I open a file that was saved on another computer by my colleague the doors are "missing" (see pic)

Any help on this would be greatly appreciated

Cheers

Re: Cadimage doors disappearing when I change computer

Barry Kelly — Tue, 28 Jun 2016 04:25:54 GMT

Your colleague also needs to purchase and install Cadimage doors and windows.

Barry.

Re: Cadimage doors disappearing when I change computer

ci-JoshOs — Thu, 30 Jun 2016 16:31:48 GMT

Hi

It looks like you just don't have the Cadimage Tools installed on the computer that your screenshot was taken from - Once you install them, the library will be there and the joinery will show.

Just run the Cadimage Installer and install Doors+Windows - if you don't have the installer already, then head over to mycadimage.com, login, and then download it from the Cadimage Tools section.

If you have any trouble still, you can log a support ticket by emailing support@cadimagegroup.com

Re: Cadimage doors disappearing when I change computer

Anonymous — Thu, 30 Jun 2016 23:06:17 GMT

We both have Cadimage doors and windows. Everything else like wall coverings etc come in fine. It seems to just be doors....

Re: Cadimage doors disappearing when I change computer

ci-JoshOs — Thu, 30 Jun 2016 23:23:40 GMT

We both have Cadimage doors and windows. Everything else like wall coverings etc come in fine. It seems to just be doors....

OK, well if you have the Doors + Windows library loaded and they still don't show, then there's something rather odd going on on your machine.

Please log a support ticket by emailing support@cadimagegroup.com. If you can include the file as well, that'd be helpful.